Location 33 Auto Parts Counter Sales III (FT)

Replacement Parts•West Monroe, LA

2d•Onsite

About The Position

The Counter Sales Level 3 provides courteous over-the-counter sales and customer service, takes orders in person and by phone, and supports the performance of Bumper to Bumper Auto Parts store operations through sales programs and customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The role serves as a knowledgeable resource for customers and coworkers, mentors and trains junior employees, and may assist with store reporting, delivery coordination, inventory, and temporary supervisory duties as assigned. The position is based at Store 33 in West Monroe, Louisiana. Employment is subject to post-offer, pre-employment drug testing; this is a safety-sensitive position because it involves heavy equipment and hazardous materials.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Previous professional automotive parts counter sales experience.
Ability to reconcile or balance accounting figures.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagram-based instructions and handle problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; Class E license required for Missouri locations.
Ability to meet the described physical demands, including standing, walking, handling and reaching, and lifting or moving loads up to 50 pounds.
Ability to work in the described environment, including frequent exposure to fumes or airborne particles and outside weather conditions.
Successful completion of post-offer, pre-employment drug testing.

Nice To Haves

Prior leadership experience or independent decision-making abilities.

Responsibilities

Provide courteous, respectful, and kind service to employees and customers.
Demonstrate thorough knowledge of store systems and processes and advanced knowledge of automotive parts.
Assist customers in determining parts needed, offer options to address their problems, resolve or appropriately escalate complaints, and explain pricing and discounts.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs.
Train and advise junior Counter Sales employees and other employees on parts knowledge, store processes, and correct procedures.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange merchandise as needed.
Handle cash and credit transactions, invoice and credit customer accounts, and report concerns or improper transactions to a manager.
Complete required training to maintain current industry knowledge.
Prioritize delivery items, assign deliveries to drivers, and follow up on critical deliveries.
Process new and defective core returns, provide appropriate customer credits, and complete required paperwork.
Open and/or close the store as scheduled.
Assist with end-of-day and end-of-month processing as assigned.
Work on the home store inventory or assist with inventory at other locations if assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Coordinate with coworkers, assist other store workers, and direct their tasks when needed.
Potentially perform supervisory duties in the store manager's absence or serve in a temporary supervisory capacity as a Leader in Training when assigned.
Perform other tasks as assigned.
Follow applicable legal, regulatory, company safety guidelines, practices, and policies.
Maintain a neat, clean, and professional appearance.