Location 33 Auto Parts Counter Sales III (FT)

Bumper to Bumper•Cypress, LA

About The Position

The Counter Sales Level 3 provides friendly, courteous over-the-counter sales and takes customer orders in person and by phone. The role supports Bumper to Bumper Auto Parts store operations through sales programs and customer- and team-oriented activities. Sales may include aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Incentives may be available for sales activities. The Counter Sales III serves as an experienced source of parts and store-process knowledge, mentors and advises junior counter sales staff and delivery drivers, and may assist with reporting, store opening and closing, inventory, and temporary supervisory coverage as assigned. The position may also involve directing other workers’ tasks when needed. This role has no regular supervisory responsibilities. The position is based at Store 33 in West Monroe, Cypress. Replacement Parts, Inc. and Crow Burlingame operate aftermarket automotive parts, paint, and heavy-duty parts businesses, with approximately 1,400 employees across about 220 locations in 12 states.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Previous professional automotive parts counter sales experience.
Ability to reconcile and balance accounting figures.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively to groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and address problems involving several variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver’s license and clean driving record; a Class E license is required for Missouri locations.
Ability to perform the essential job duties, with reasonable accommodations where applicable.
Ability to meet the physical demands of the role, including standing, walking, handling and reaching, and lifting up to 50 pounds occasionally.
Ability to work in an environment with frequent exposure to fumes or airborne particles and outdoor weather, and occasional exposure to moving mechanical parts, heights, hazardous chemicals, electrical shock, and vibration.
Completion of post-offer, pre-employment drug testing; the role is safety-sensitive because it involves heavy equipment and hazardous materials.

Nice To Haves

Prior leadership experience or independent decision-making abilities.

Responsibilities

Provide courteous, respectful, and kind service to customers and employees.
Provide exceptional customer service by helping customers determine the parts they need, offering solutions, and de-escalating customer concerns; escalate issues when needed.
Take customer orders in person and by phone and promote sales programs.
Demonstrate thorough knowledge of store systems and processes and advanced knowledge of auto parts; assist customers and coworkers with complex requests.
Train and advise junior counter sales employees and delivery drivers on parts knowledge, store processes, and correct transaction handling.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs.
Understand pricing structures and customer discounts.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts; promptly report concerns or improper transactions to a manager.
Prioritize delivery items, assign deliveries to drivers, and follow up on critical deliveries.
Handle new and defective core returns, ensure appropriate customer credit, and complete required paperwork.
Assist the manager with end-of-day and end-of-month processing as assigned.
Open and/or close the store as scheduled.
Work at the home-store inventory and assist with inventory at other locations if assigned.
Clean and maintain the inside and outside areas of the building.
Comply with legal, regulatory, and company safety requirements, practices, and policies; maintain a neat, clean, professional appearance.
Complete required training to maintain current industry knowledge.
Assist other store workers and direct their tasks when needed; provide potential supervisory coverage in the store manager’s absence.
Perform other duties as assigned.