Clinical Services Manager
Stanton Optical • Savannah, GA16d • Onsite
Optical Manager Jobs
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Clinical Services Manager
Stanton Optical•Savannah, GA
•Onsite
About The Position
The Clinical Services Manager works closely with the Brand Manager to supervise and support the store team in meeting clinical goals, with guidance from the Clinical Operations Department. The manager may also act as Manager on Duty to help achieve overall store, operational, and sales goals. The position focuses on ensuring quality clinical services, a memorable patient experience, and adherence to Physicians Eyecare Group (PEG) standards and procedures. Stanton Optical is a full-service retail optical center focused on customer service and quality eyewear at affordable prices. Its parent company, Now Optics, describes its vision as modernizing the eye care experience for all people and its mission as making eye care easy. Its values are Integrity, Collaboration, Accountability, Respect, and Empowerment.
Requirements
- At least 1 year of retail management experience or experience in a clinical leadership role.
- An associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
- Strong communication skills and the ability to work in a fast-paced, team environment.
- Passion for exceptional customer and patient care, and willingness to mentor and train others.
- Flexibility to adapt to changing business and schedule requirements.
- Knowledge of MS Word, Google Docs, and other basic office tools.
Nice To Haves
- Optical or clinical experience is preferred, but not required.
Responsibilities
- Greet patients, identify their needs, and explain available products and services to support an easy and memorable experience.
- Drive sales to exceed personal and store daily, weekly, and monthly revenue goals while delivering outstanding customer service.
- Resolve customer issues and improve satisfaction through troubleshooting; train team members in troubleshooting techniques.
- Supervise, direct, and guide Doctor’s Technicians in diagnostic pre-testing, Local Mode and Digital Refraction, contact lens care, and execution of PEG clinical standards.
- Ensure training guidelines, procedures, protocols, certification requirements, and clinical standards developed by Physicians Eyecare Group are followed.
- Maintain accurate and detailed patient records while protecting confidentiality and complying with HIPAA standards.
- Maintain store brand standards, including performing basic housekeeping duties when necessary.
- Coach and train Doctor Technicians and cross-trained team members on proper contact lens insertion and removal for new and existing wearers.
- Oversee protocols for patient contact lens orders and diagnostic contact lens trials, and maintain diagnostic lens inventory weekly or as needed.
- Support the Brand Manager and store team in meeting clinical, operational, and sales goals; act as Manager on Duty when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
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