Manager in Training

Stanton Optical • North Charleston, SC

16d • Onsite

About The Position

The Manager in Training helps create an easy and memorable experience for patients and customers as they move through the store’s sales process and find eyewear that meets their needs. The role is intended to develop future leaders and offers opportunities to grow professionally and advance. The manager in training greets customers, identifies their needs, presents available promotional products and services, addresses inquiries and complaints, and works toward sales goals while following company policies and safety standards. Work hours are determined by business needs, and schedule flexibility is required.

Requirements

• At least one year of a proven record delivering outstanding customer service while exceeding sales goals in a fast-paced retail environment.
• At least three years of experience in a fast-paced retail environment with demonstrated leadership ability.
• Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Ability to communicate effectively with a diverse group of people.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

• An associate degree or two years of store management experience.
• Optical experience.
• Passion for customer and patient care and eagerness to share that passion with others.
• Interest in learning and fostering innovation among the team.
• Ability to promote high work standards and empower others to adopt an entrepreneurial mentality.

Responsibilities

• Greet patients and customers as they enter the store and identify their needs to provide an easy and memorable experience.
• Present available promotional products and services.
• Answer customer inquiries.
• Resolve customer complaints, de-escalate unsatisfied patients, and provide solutions.
• Attain established sales goals while complying with company and local policies and procedures.
• Adhere to quality-control standards, including OSHA and other safety requirements.
• Maintain brand standards by performing basic housekeeping duties when necessary.
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses, including two pairs each year with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on products.
• Competitive variable compensation opportunities and sales commission.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree