Manager In Training (Optical Retail)

Stanton Optical • Nampa, ID

16d • Onsite

About The Position

The Manager In Training supports the Brand (Store) Manager in supervising store operations and executing action plans to drive sales performance. The role leads by example, helps create a positive, results-driven team atmosphere, and develops toward future career opportunities through training and ownership of responsibilities. It supports store operations, trains and coaches associates, and builds strong partnerships with the Clinical team and Lab Staff, with exposure to Senior Leadership.

Stanton Optical is a full-service retail optical center focused on customer service and quality eyewear at affordable prices. The company’s vision is to modernize the eye care experience for all people, its mission is to make eye care easy, and its values are Integrity, Collaboration, Accountability, Respect, and Empowerment.

This is an on-site store role. The Manager In Training drives personal and store sales, frequently acts as Manager on Duty, and supports talent acquisition and development, clinical partnerships, sales reporting, lab production, and timely and accurate delivery of customer orders. The role also performs simple customer repairs and lens assembly, maintains lab standards, and escalates equipment or order issues.

Requirements

• At least one year of demonstrated leadership experience in a fast-paced retail environment.
• Experience planning and implementing sales strategies and directing a sales team.
• Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Effective communication skills with a diverse group of people.
• High school diploma or equivalent.
• Passion for outstanding customer and patient care and willingness to share that passion with others.
• Interest in learning, embracing, and fostering innovation among the team.
• Ability to promote high work standards and empower others to have an entrepreneurial mentality.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

• Optical experience.

Responsibilities

• Drive sales to exceed personal and store goals while delivering outstanding customer service.
• Support Brand Manager duties and frequently act as Manager on Duty.
• Support store talent acquisition and development, including recruiting, training new team members, and ongoing development plans for store associates.
• Build strong partnerships with Clinical services.
• Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
• Communicate effectively and build a strong partnership with the Support Center and Human Resources.
• Ensure proper lab production so that “Now Service” and “Ready When Promised” commitments are achieved.
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
• Ensure customer orders are delivered accurately and on time.
• Maintain brand standards in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
• Track delivery-time commitments to patients and ensure compliance with “Now Service” and “Ready When Promised.”
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Two free eyeglasses each year with no dollar limit.
• Friends and Family discounts on products.
• Competitive variable compensation opportunities and sales commission.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED