Sales Manager (Optical Retail)

Stanton Optical • St. Cloud, FL

18h • Onsite

About The Position

The Sales Manager is the store’s sales leader, assisting the Brand Manager in supervising and executing action plans to improve sales performance and create a positive, results-driven team atmosphere. The role supports store operations, trains and coaches associates, builds partnerships with the Clinical team and Lab Staff, and provides opportunities for exposure to Senior Leadership and career development.

Stanton Optical is a full-service retail optical center focused on providing customer service and quality eyewear at affordable prices. Team members are expected to support Now Optics’ vision of modernizing the eye care experience, its mission of making eye care easy, and its iCARE values: Integrity, Collaboration, Accountability, Respect, and Empowerment.

The role drives personal and store sales goals while delivering outstanding customer service. It frequently supports Brand Manager duties and may act as Manager on Duty. The Sales Manager helps with recruiting and associate development, monitors performance reports, partners with Clinical services and support functions, and ensures accurate, timely lab production and delivery of customer orders. This is an on-site store position with work hours determined by business needs.

Requirements

• At least one year of demonstrated leadership experience in a fast-paced retail environment.
• Experience planning and implementing sales strategies and directing a sales team.
• Ability to multitask, prioritize, and remain flexible as business needs change in a team environment.
• Effective communication skills with a diverse group of people.
• High school diploma or equivalent.
• Passion for outstanding customer and patient care and willingness to share that commitment with others.
• Interest in learning, embracing, and fostering innovation among the team.
• Ability to promote high work standards and empower others to have an entrepreneurial mentality.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

• Optical experience.

Responsibilities

• Drive sales to exceed personal and store goals while delivering outstanding customer service.
• Support Brand Manager duties, frequently acting as Manager on Duty.
• Support store talent acquisition and development, including recruiting, training new team members, and developing ongoing plans for store associates.
• Build a strong partnership with Clinical services.
• Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving goals.
• Communicate effectively and build a strong partnership with the Support Center and Human Resources.
• Ensure proper lab production to achieve “Now Service” and “Ready When Promised.”
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
• Ensure lab brand standards are met and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
• Track delivery-time commitments to patients and ensure compliance with “Now Service” and “Ready When Promised.”
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses; employees receive two pairs annually with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on products.
• Competitive variable compensation opportunities and sales commission.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED