Sales Manager (Optical Retail)

Stanton Optical•Kissimmee, FL

17h•Onsite

About The Position

The Sales Manager at Stanton Optical is the store’s sales leader, assisting the Brand Manager in supervising and executing action plans to drive sales performance and create a positive, results-driven team atmosphere. The role supports store operations, trains and coaches associates, builds partnerships with the Clinical team and Lab Staff, and offers exposure to Senior Leadership and opportunities for career development. Stanton Optical is a full-service retail optical center focused on providing customer service and quality eyewear at affordable prices. The company’s stated vision is to modernize the eye care experience for all people, its mission is to make eye care easy, and its iCARE values are Integrity, Collaboration, Accountability, Respect, and Empowerment. This is an on-site store position. Work hours are determined by business needs, and schedule flexibility is required. The position includes sales commission and variable compensation opportunities. Eligible employees may receive medical, dental, and prescription drug coverage, company-paid life and short-term disability coverage, paid time off that increases with seniority, and free eyeglasses, among other benefits.

Requirements

At least one year of demonstrated leadership experience in a fast-paced retail environment.
Experience planning and implementing sales strategies and directing a sales team.
Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Effective communication skills with a diverse group of people.
High school diploma or equivalent.
Passion for outstanding customer and patient care and willingness to share that passion with others.
Schedule flexibility, as work hours are determined by business needs.
Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

Optical experience.
Interest in learning, embracing, and fostering innovation among the team.
Ability to promote high work standards while empowering others to have an entrepreneurial mentality.

Responsibilities

Drive sales to exceed personal and store goals while delivering outstanding customer service.
Support Brand Manager duties, frequently acting as Manager on Duty.
Support talent acquisition and development, including recruiting, partnering with the Recruiting Department, training new team members, and creating ongoing development plans for store associates.
Build strong partnerships with Clinical services.
Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
Communicate effectively and build strong partnerships with the Support Center and Human Resources.
Ensure proper lab production so that “Now Service” and “Ready When Promised” are achieved.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
Ensure customer orders are delivered accurately and on time.
Ensure brand standards are met in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
Track delivery time commitments to patients to ensure full compliance with “Now Service” and “Ready When Promised.”
Perform other duties as assigned and required.