Sales Manager (Optical Retail)

Stanton Optical • Denton, TX

16h • Onsite

About The Position

The Sales Manager is the store’s sales leader, assisting the Brand Manager in supervising and executing action plans that improve sales performance and create a positive, results-driven team atmosphere. The role supports store operations, trains and coaches associates, and builds partnerships with the Clinical team and Lab Staff, with exposure to senior leadership and opportunities for career development.

Stanton Optical is a full-service retail optical center focused on providing customer service and quality eyewear at affordable prices. Team members are expected to support Now Optics’ vision of modernizing the eye care experience, its mission of making eye care easy, and its iCARE values: Integrity, Collaboration, Accountability, Respect, and Empowerment.

The Sales Manager drives sales and customer service, frequently acts as Manager on Duty, and supports talent acquisition and development, reporting and performance analysis, store communications, and lab operations. The role also includes performing simple repairs and lens assembly tasks and ensuring orders are completed accurately and on time.

Requirements

• At least one year of demonstrated leadership experience in a fast-paced retail environment.
• Experience planning and implementing sales strategies and directing a sales team.
• Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Ability to communicate effectively with a diverse group of people.
• High school diploma or equivalent.
• Passion for outstanding customer and patient care and willingness to share that passion with others.
• Strong interest in learning, embracing, and fostering innovation among the team.
• Ability to promote high work standards while empowering others to have an entrepreneurial mentality.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

• Optical experience.

Responsibilities

• Drive sales to exceed personal and store goals while delivering an outstanding customer service experience.
• Support the Brand Manager’s duties, frequently acting as Manager on Duty.
• Support store talent acquisition and development, including recruiting, partnering with the Recruiting Department, training new team members, and developing ongoing plans for store associates.
• Build strong partnerships with Clinical services.
• Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
• Communicate effectively and build strong partnerships with the Support Center and Human Resources.
• Ensure proper lab production to meet “Now Service” and “Ready When Promised” commitments.
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
• Ensure brand standards are met in the lab area and notify management of equipment malfunctions, incomplete orders, incorrect lenses, and similar issues.
• Track delivery-time commitments to patients and ensure full compliance with “Now Service” and “Ready When Promised.”
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses, including two pairs annually with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on products.
• Competitive variable compensation opportunities and sales commission.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED