Sales Manager (Optical Retail)

Stanton Optical • New Bern, NC

18h • Onsite

About The Position

The Sales Manager is the store’s sales leader, assisting the Brand Manager in supervising and executing action plans that drive sales performance and foster a positive, results-driven team atmosphere. The role supports store operations, trains and coaches associates, and builds partnerships with the Clinical team and Lab Staff, with opportunities for exposure to senior leadership and career development.

Stanton Optical is a full-service retail optical center focused on providing customer service and quality eyewear at affordable prices. Its parent company, Now Optics, describes its vision as modernizing the eye care experience for all people and its mission as making eye care easy. The company’s iCARE values are Integrity, Collaboration, Accountability, Respect, and Empowerment.

The position is based at an on-site store location. Work hours are determined by business needs, and schedule flexibility is required. Eligible employees may receive medical, dental, and prescription drug coverage, company-paid life and short-term disability coverage, free eyeglasses, and other benefits. The company is an Equal Opportunity Employer.

Requirements

• At least one year of demonstrated leadership experience in a fast-paced retail environment.
• Experience planning and implementing sales strategies and directing a sales team.
• Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Ability to communicate effectively with a diverse group of people.
• High school diploma or equivalent.
• Passion for outstanding customer and patient care and willingness to share that passion with others.
• Strong interest in learning, embracing, and fostering innovation among the team.
• Ability to promote high work standards and empower others to take an entrepreneurial approach.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

• Optical experience.

Responsibilities

• Drive sales to exceed personal and store goals while delivering an outstanding customer service experience.
• Support Brand Manager duties, frequently acting as Manager on Duty.
• Support store talent acquisition and development, including recruiting, partnering with the Recruiting Department, training new team members, and creating ongoing development plans for associates.
• Build strong partnerships with Clinical services.
• Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
• Communicate effectively and build strong partnerships with the Support Center and Human Resources.
• Ensure proper lab production so that “Now Service” and “Ready When Promised” commitments are achieved.
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyewear delivery.
• Ensure customer orders are delivered accurately and on time.
• Maintain brand standards in the lab area and notify management of equipment malfunctions, incomplete orders, incorrect lenses, and related issues.
• Track delivery-time commitments to patients to ensure 100% compliance with “Now Service” and “Ready When Promised.”
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life insurance and short-term disability coverage.
• Free eyeglasses; employees receive two pairs each year with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on products.
• Competitive variable compensation opportunities and sales commission.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED