Sales Manager (Optical Retail)

Stanton Optical • Muncie, IN

18h • Onsite

About The Position

The Sales Manager is the store’s sales leader, assisting the Brand Manager in supervising and executing action plans to improve sales performance and create a positive, results-driven team atmosphere. The role supports store operations, trains and coaches associates, and builds partnerships with the Clinical team and Lab Staff, with opportunities for exposure to senior leadership and career development.

Stanton Optical is a full-service retail optical center focused on providing quality eyewear and customer service at affordable prices. The company’s vision is to modernize the eye care experience for all people, and its mission is to make eye care easy. Its values are Integrity, Collaboration, Accountability, Respect, and Empowerment.

The Sales Manager drives personal and store sales goals while delivering outstanding customer service. The position frequently supports Brand Manager responsibilities and may act as Manager on Duty. It also helps ensure effective staffing and development, strong clinical partnerships, accurate and timely lab production, and compliance with customer delivery commitments. This is an on-site store role with work hours determined by business needs.

Requirements

• At least one year of demonstrated leadership experience in a fast-paced retail environment.
• Experience planning and implementing sales strategies and directing a sales team.
• Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Effective communication skills with a diverse group of people.
• High school diploma or equivalent.
• Passion for outstanding customer and patient care and willingness to share that passion with others.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar applications.

Nice To Haves

• Optical experience.
• Strong interest in learning, embracing, and fostering innovation among the team.
• Ability to promote high work standards and empower others to take an entrepreneurial approach.

Responsibilities

• Drive sales to exceed personal and store goals while delivering an outstanding customer service experience.
• Support Brand Manager duties, frequently acting as Manager on Duty.
• Support store talent acquisition and development, including recruiting, partnering with the Recruiting Department, training new team members, and maintaining development plans for associates.
• Build strong partnerships with Clinical services.
• Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
• Communicate effectively and build strong partnerships with the Support Center and Human Resources.
• Ensure proper lab production to meet “Now Service” and “Ready When Promised” commitments.
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
• Ensure brand standards are met in the lab area and notify management of equipment malfunctions, incomplete orders, incorrect lenses, and other issues.
• Track patient delivery-time commitments to ensure full compliance with “Now Service” and “Ready When Promised.”
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses, including two pairs annually with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on company products.
• Competitive variable compensation opportunities and commission on sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED