Clinical Services Manager

Stanton Optical•Vista, CA

1d•Onsite

About The Position

The Clinical Services Manager works closely with the Brand Manager to supervise and support the store team in meeting clinical goals, with guidance from the Clinical Operations Department. The role may also serve as Manager on Duty to help achieve the store’s operational and sales goals. The manager helps ensure patients receive quality care and a memorable experience while the team follows clinical processes, standards, and daily goals.

Requirements

At least 1 year of retail management experience or experience in a clinical leadership role.
An associate’s degree, advanced certification beyond a high school diploma, or current enrollment in a comparable program.
Strong communication skills and ability to work in a fast-paced, team environment.
Passion for exceptional customer or patient care and willingness to mentor and train others.
Flexibility to adapt to changing business and schedule requirements.
Knowledge of MS Word, Google Docs, and other basic office tools.

Nice To Haves

Optical or clinical experience.

Responsibilities

Greet patients, identify their needs, and explain available products and services.
Drive personal and store sales to exceed daily, weekly, and monthly revenue goals while providing outstanding customer service.
Resolve customer issues and improve satisfaction by troubleshooting and training the team in troubleshooting techniques.
Supervise, direct, and guide Doctor’s Technicians in diagnostic pre-testing, Local Mode and Digital Refraction, contact lens care, and execution of PEG clinical standards.
Ensure that Physicians Eyecare Group training guidelines, procedures, protocols, certification requirements, and clinical standards are followed.
Maintain accurate and detailed patient records while protecting confidentiality and complying with HIPAA standards.
Maintain store brand standards and perform basic housekeeping duties as needed.
Coach and train Doctor Technicians and cross-trained team members on contact lens insertion and removal.
Oversee protocols for patient contact lens orders and diagnostic contact lens trials, and maintain diagnostic lens inventory weekly or as needed.
Support the store team in meeting clinical, operational, and sales goals.