Clinical Services Manager

Stanton Optical•Spring, TX

1d•Onsite

About The Position

The Clinical Services Manager works closely with the Brand Manager to supervise and support the store team in meeting clinical goals, with guidance from the Clinical Operations Department. The position may also act as Manager on Duty to help achieve overall store, operational, and sales goals. The manager helps ensure patients receive quality care and a memorable experience by supporting team members, overseeing clinical processes, and coaching staff.

Requirements

At least 1 year of retail management experience or experience in a clinical leadership role.
An associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
Strong communication skills and the ability to work in a fast-paced, team environment.
Passion for exceptional customer or patient care and willingness to mentor and train others.
Flexibility to adapt to changing business and schedule requirements.
Knowledge of MS Word, Google Docs, and other basic office tools.

Nice To Haves

Optical or clinical experience is preferred but not required.

Responsibilities

Welcome patients, identify their needs, and explain available products and services.
Drive sales to exceed personal and store daily, weekly, and monthly revenue goals while providing outstanding customer service.
Resolve customer issues and improve satisfaction through troubleshooting and training the team in troubleshooting techniques.
Supervise, direct, and guide Doctor’s Technicians in diagnostic pre-testing, Local Mode and Digital Refraction, contact lens care, and execution of PEG clinical standards.
Ensure that Physicians Eyecare Group training guidelines, procedures, protocols, certification requirements, and clinical standards are followed.
Maintain accurate, detailed patient records while protecting confidentiality and complying with HIPAA standards.
Maintain store brand standards, including performing basic housekeeping duties when necessary.
Coach and train Doctor Technicians and cross-trained team members on inserting and removing contact lenses for new and existing contact lens wearers.
Oversee protocols for patient contact lens orders and diagnostic contact lens trials, and maintain diagnostic lens inventory weekly or as needed.
Provide supervision and support to the store team and help achieve clinical, operational, and sales goals.