Clinical Services Manager

Stanton Optical•Kissimmee, FL

1d•Onsite

About The Position

The Clinical Services Manager works closely with the Brand Manager to supervise and support the store team in meeting clinical goals, with guidance from the Clinical Operations Department. The manager may also act as Manager on Duty to help achieve overall store, operational, and sales goals. The role focuses on delivering quality patient care and a memorable experience while ensuring clinical processes, training, and standards are followed. The position is based at an on-site store location.

Requirements

At least 1 year of retail management experience or experience in a clinical leadership role.
An associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
Strong communication skills and ability to work in a fast-paced, team environment.
Passion for exceptional customer and patient care and willingness to mentor and train others.
Flexibility to adapt to changing business and schedule requirements.
Knowledge of MS Word, Google Docs, and other basic office tools.

Nice To Haves

Optical or clinical experience is preferred but not required.

Responsibilities

Greet patients, identify their needs, and explain available products and services to provide an easy, memorable experience.
Drive sales to exceed personal and store daily, weekly, and monthly revenue goals while delivering outstanding customer service.
Resolve customer issues and improve satisfaction through troubleshooting and training the team in troubleshooting techniques.
Supervise, direct, and guide Doctor’s Technicians in diagnostic pre-testing, Local Mode and Digital Refraction, contact lens care, and execution of PEG clinical standards.
Ensure training guidelines, procedures, protocols, certification requirements, and clinical standards developed by the Physicians Eyecare Group are followed.
Maintain accurate and detailed patient records while ensuring confidentiality and compliance with HIPAA standards.
Maintain store brand standards, including performing basic housekeeping when necessary.
Coach and train Doctor Technicians and cross-trained team members on proper insertion and removal of contact lenses for new and existing contact lens wearers.
Oversee protocols for patient contact lens orders and diagnostic contact lens trials, and maintain diagnostic lens inventory weekly or as needed.
Provide supervision and support to the store team in meeting clinical, operational, and sales goals.