Sales Manager (Optical Retail)

Stanton Optical•Boise, ID

17h•Onsite

About The Position

The Sales Manager at Stanton Optical is a sales leader who assists the Brand Manager in supervising and carrying out action plans that drive sales performance while fostering a positive, results-driven team atmosphere. The role supports store operations, trains and coaches associates, partners with the Clinical team and Lab Staff, and may involve frequent exposure to Senior Leadership. The position offers preparation for career advancement through training and ownership of responsibilities. Stanton Optical is a full-service retail optical center focused on customer service and quality eyewear at affordable prices. Team members are expected to support Now Optics’ vision of modernizing the eye care experience for all people, its mission of making eye care easy, and its iCARE values: Integrity, Collaboration, Accountability, Respect, and Empowerment. The Sales Manager drives personal and store sales goals, delivers outstanding customer service, and frequently acts as Manager on Duty to support the Brand Manager. The role includes recruiting and developing store talent, strengthening partnerships with Clinical services and internal support teams, monitoring performance reports, and ensuring lab production and customer orders meet delivery commitments. It also includes performing simple customer repairs and basic lens and frame assembly tasks.

Requirements

At least one year of demonstrated leadership experience in a fast-paced retail environment.
Experience planning and implementing sales strategies and directing a sales team.
Ability to multitask, prioritize, and remain flexible as business needs change in a team environment.
Ability to communicate effectively with a diverse group of people.
High school diploma or equivalent.
Schedule flexibility; work hours are determined based on business needs.
Knowledge of MS Word, Google Docs, or similar tools.
Passion for outstanding customer and patient care and willingness to share that passion with others.
Interest in learning and fostering innovation among the team.
Ability to promote high work standards and empower others to have an entrepreneurial mentality.

Nice To Haves

Optical experience.

Responsibilities

Drive sales to exceed personal and store goals while delivering an outstanding customer service experience.
Support Brand Manager duties, frequently acting as Manager on Duty.
Support store talent acquisition and development, including recruiting, partnering with the Recruiting Department, training new team members, and creating ongoing development plans for store associates.
Build a strong partnership with Clinical services.
Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
Communicate effectively and build a strong partnership with the Support Center and Human Resources.
Ensure proper lab production so that “Now Service” and “Ready When Promised” commitments are achieved.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
Ensure lab brand standards are met and notify management about equipment malfunctions, incomplete orders, incorrect lenses, and other issues.
Track delivery time commitments to patients to ensure 100% compliance with “Now Service” and “Ready When Promised.”
Perform other duties as assigned and required.