Clinical Services Manager
Stanton Optical•Oak Creek, WI
•Onsite
About The Position
The Clinical Services Manager works closely with the Brand Manager to supervise and support the store team in meeting clinical goals, with guidance from the Clinical Operations Department. The role may also act as Manager on Duty to help achieve storewide operational and sales goals. The manager ensures patients receive quality care by coaching the team to follow clinical processes and standards while delivering a convenient, memorable patient experience.
Requirements
- At least 1 year of retail management experience or experience in a clinical leadership role.
- An associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
- Strong communication skills and ability to work in a fast-paced, team environment.
- Passion for exceptional customer and patient care, with willingness to mentor and train others.
- Flexibility to adapt to changing business and schedule requirements.
- Knowledge of MS Word, Google Docs, and other basic office tools.
Nice To Haves
- Optical or clinical experience.
Responsibilities
- Welcome patients, identify their needs, and explain available products and services.
- Drive sales to exceed personal and store revenue goals while delivering outstanding customer service.
- Resolve customer issues and improve satisfaction through troubleshooting and team training.
- Supervise, direct, and guide Doctor’s Technicians in diagnostic pre-testing, Local Mode and Digital Refraction, contact lens care, and execution of clinical standards.
- Ensure training guidelines, procedures, protocols, certification requirements, and clinical standards developed by Physicians Eyecare Group are followed.
- Maintain accurate and detailed patient records while protecting confidentiality and complying with HIPAA standards.
- Maintain store brand standards and perform basic housekeeping duties when needed.
- Coach and train Doctor Technicians and cross-trained team members in proper contact lens insertion and removal for new and existing wearers.
- Oversee protocols for patient contact lens orders and diagnostic contact lens trials.
- Maintain diagnostic contact lens inventory weekly or as needed.
- Support store operational and sales goals, including serving as Manager on Duty when needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
