Clinical Services Manager

Stanton Optical•Smyrna, GA

1d•Onsite

About The Position

The Clinical Services Manager works closely with the Brand Manager to supervise and support the store team in meeting clinical goals, with guidance from the Clinical Operations Department. The manager may also serve as Manager on Duty to help achieve overall store, operational, and sales goals. This role ensures patients receive quality care by supporting the team that provides clinical services, following operational processes, and meeting daily goals. The position includes coaching and training team members to deliver a remarkable patient experience and advocating for the sales team. Stanton Optical is a full-service retail optical company focused on customer service and affordable, quality eyewear. Its parent company, Now Optics, describes its vision as modernizing the eye care experience for all people and its mission as making eye care easy. Its iCARE values are Integrity, Collaboration, Accountability, Respect, and Empowerment.

Requirements

At least 1 year of retail management experience or experience in a clinical leadership role.
An associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
Strong communication skills and the ability to work in a fast-paced, team environment.
Passion for exceptional customer and patient care, and willingness to mentor and train others.
Flexibility to adapt to changing business and schedule requirements.
Knowledge of MS Word, Google Docs, and other basic office tools.

Nice To Haves

Optical or clinical experience is preferred but not required.

Responsibilities

Work with the Brand Manager to supervise and support the store team in achieving clinical goals, with guidance from the Clinical Operations Department.
Act as Manager on Duty as needed to support overall store, operational, and sales goals.
Greet patients, identify their needs, and explain available products and services to provide an easy and memorable experience.
Drive sales to exceed personal and store daily, weekly, and monthly revenue goals while delivering outstanding customer service.
Resolve customer issues and improve satisfaction through appropriate troubleshooting; train the team in troubleshooting techniques.
Supervise, direct, and guide Doctor’s Technicians in diagnostic pre-testing, Local Mode and Digital Refraction, contact lens care, and execution of PEG clinical standards.
Ensure that Physicians Eyecare Group training guidelines, procedures, protocols, certification requirements, and clinical standards are followed.
Maintain accurate, detailed patient records while protecting confidentiality and complying with HIPAA standards.
Maintain store brand standards, including performing basic housekeeping when necessary.
Coach and train Doctor Technicians and cross-trained team members on proper insertion and removal of contact lenses for new and existing wearers.
Oversee protocols for patient contact lens orders and diagnostic contact lens trials.
Maintain diagnostic contact lens inventory weekly or as needed.