Clinical Services Manager

DaVita Kidney Care

2d • $95,000 - $135,000 • Onsite

About The Position

The Clinical Services Manager (MCS) supports a regional group of clinics by providing clinical quality assurance and risk management. The role helps ensure safety readiness through immediate response to adverse events and regulatory surveys, targeted coaching to strengthen clinical competencies, and expert oversight of clinical outcomes, including addressing performance outliers. The manager conducts internal audits, facilitates quality improvement initiatives, coaches staff on best practices, removes barriers to performance goals, and collaborates with leadership to promote accountability across facilities.

The position requires an RN with clinical and prior leadership experience. It includes regional travel of up to 75% and onsite work at facilities 3–4 days per week, with evening and weekend availability as needed.

Requirements

• Current RN license and education commensurate with the RN license.
• Experience leading a clinical function or managing nurses.
• Experience teaching adult learners and demonstrated ability to explain technical or medical information in lay terms.
• Intermediate computer skills in Word, Excel, and PowerPoint, including creating presentations and using the internet effectively.
• Current driver's license, reliable transportation, and vehicle insurance in the state of residence.
• Fluent written and verbal language skills necessary to perform the position's duties.
• Ability to lift 5–50 pounds unassisted and to stand, sit, stoop, walk, stretch, reach, and use a full range of body motions.
• Manual dexterity for specific equipment and ability to use a computer keyboard and peripherals.
• Vision adequate to perform the position's essential duties; may be required to demonstrate the ability to differentiate colors on a test strip.
• Regional travel up to 75% of the time, onsite presence at facilities 3–4 days per week, and availability for evening and weekend work as needed.

Nice To Haves

• Bachelor’s degree in an associated field.
• Experience with CQI methodology and techniques.
• Basic understanding of state and federal regulations and requirements.
• Current CPR certification.
• CNN or CSN certification, or Bonet Certification within 2 years of employment.

Responsibilities

• Respond promptly to adverse events and support clinics during CMS surveys and other regulatory inspections.
• Complete safety snapshots and internal audits, and coach teams on quality improvement plans and governance processes.
• Provide onsite support during surveys and inspections to help ensure compliance with applicable standards.
• Conduct coaching and upskilling sessions for clinic team members focused on clinical drivers, hospitalizations, and patient safety.
• Participate in meetings, coach struggling teams, and visit facilities in person as needed.
• Develop action plans with team members focused on clinical drivers and patient safety concerns.
• Collaborate with leadership to identify priority clinics that are not meeting goals.
• Use root cause analysis and coaching to help teams remove barriers to performance improvement.
• Provide clinical outlier support focused on hospitalizations and quality, leveraging support from various clinical roles.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Paid time off and PTO cash out.
• Family resources and EAP counseling sessions.
• Access to Headspace®.
• Backup child and elder care.
• Maternity and paternity leave.
• Professional development programs and on-demand virtual leadership and development courses through StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed