Clinical Services Manager

Stanton Optical•Columbia, SC

6d•Onsite

About The Position

The Clinical Services Manager works closely with the Brand Manager to supervise and support the store team in meeting clinical goals, with guidance from the Clinical Operations Department. The role may also act as Manager on Duty to help achieve overall store, operational, and sales goals. The manager supports a quality patient experience by ensuring clinical services follow operational processes, training guidelines, procedures, protocols, certification requirements, and Physicians Eyecare Group (PEG) clinical standards. Stanton Optical is a full-service retail optical center focused on customer service and affordable, quality eyewear. The company’s stated vision is to modernize the eye care experience for all people, its mission is to make eye care easy, and its iCARE values are Integrity, Collaboration, Accountability, Respect, and Empowerment.

Requirements

At least 1 year of retail management experience or experience in a clinical leadership role.
An associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
Strong communication skills and ability to work in a fast-paced, team environment.
Passion for exceptional customer and patient care, and willingness to mentor and train others.
Flexibility to adapt to changing business and schedule requirements.
Knowledge of MS Word, Google Docs, and other basic office tools.

Nice To Haves

Optical or clinical experience is preferred but not required.

Responsibilities

Greet patients, identify their needs, and explain available products and services to support an easy, memorable experience.
Drive sales to exceed personal and store daily, weekly, and monthly revenue goals while delivering outstanding customer service.
Resolve customer issues and improve customer satisfaction by troubleshooting and training the team in troubleshooting techniques.
Supervise, direct, and guide Doctor’s Technicians in diagnostic pre-testing, Local Mode and Digital Refraction, contact lens care, and execution of PEG clinical standards.
Ensure the highest-level execution of training guidelines, procedures, protocols, certification requirements, and clinical standards developed by the Physicians Eyecare Group.
Maintain accurate, detailed patient records while protecting confidentiality and complying with HIPAA standards.
Maintain store brand standards, including performing basic housekeeping duties when necessary.
Coach and train Doctor Technicians and cross-trained team members on proper contact lens insertion and removal for new and existing wearers.
Oversee protocols for patient contact lens orders and diagnostic contact lens trials.
Maintain diagnostic contact lens inventory weekly or as needed.
Provide supervision and support to the store team in meeting clinical goals, and support store operational and sales goals; may act as Manager on Duty.