Clinical Services Manager

Stanton Optical•Frisco, TX

9d•Onsite

About The Position

The Clinical Services Manager works closely with the Brand Manager to supervise and support the store team in meeting clinical goals, with guidance from the Clinical Operations Department. The manager may also serve as Manager on Duty to help achieve overall store, operational, and sales goals. This role helps ensure patients receive quality care by making sure team members follow clinical processes, standards, and daily goals while providing a welcoming and memorable patient experience. Stanton Optical is a full-service retail optical center focused on customer service and quality eyewear at affordable prices. Its parent company, Now Optics, describes its vision as modernizing the eye care experience for all people and its mission as making eye care easy. The company’s iCARE values are Integrity, Collaboration, Accountability, Respect, and Empowerment.

Requirements

At least 1 year of retail management experience or experience in a clinical leadership role.
An associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
Strong communication skills and ability to work in a fast-paced, team environment.
Passion for exceptional customer or patient care and willingness to mentor and train others.
Flexibility to adapt to changing business and schedule requirements.
Knowledge of MS Word, Google Docs, and other basic office tools.

Nice To Haves

Optical or clinical experience is preferred but not required.

Responsibilities

Greet patients, identify their needs, and explain available products and services to support an easy, memorable experience.
Drive sales to exceed personal and store revenue goals while delivering outstanding customer service.
Troubleshoot customer issues, improve satisfaction, and train team members in troubleshooting techniques.
Supervise, direct, and guide Doctor’s Technicians in diagnostic pre-testing, Local Mode and Digital Refraction, contact lens care, and execution of PEG clinical standards.
Ensure Physicians Eyecare Group training guidelines, procedures, protocols, certification requirements, and clinical standards are followed.
Maintain accurate and detailed patient records while protecting confidentiality and complying with HIPAA standards.
Maintain store brand standards, including performing basic housekeeping when necessary.
Coach and train Doctor Technicians and cross-trained team members in proper contact lens insertion and removal for new and existing wearers.
Oversee protocols for patient contact lens orders and diagnostic contact lens trials.
Maintain diagnostic lens inventory weekly or as needed.
Support the Brand Manager and store team in meeting clinical, operational, and sales goals; act as Manager on Duty when needed.