Clinical Services Manager

Stanton Optical • Erie, PA

6d • Onsite

About The Position

The Clinical Services Manager works closely with the Brand Manager to supervise and support the store team in meeting clinical goals, with guidance from the Clinical Operations Department. The role may also serve as Manager on Duty to help achieve the store’s overall operational and sales goals. The manager helps ensure patients receive quality care and an easy, memorable experience while the team follows clinical processes, standards, and daily goals.

Requirements

• At least 1 year of retail management experience or experience in a clinical leadership role.
• An associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
• Strong communication skills and ability to work in a fast-paced, team environment.
• Passion for exceptional customer or patient care and willingness to mentor and train others.
• Flexibility to adapt to changing business and schedule requirements.
• Knowledge of MS Word, Google Docs, and other basic office tools.

Nice To Haves

• Optical or clinical experience.

Responsibilities

• Greet patients, identify their needs, and provide information about available products and services.
• Drive personal and store sales to exceed daily, weekly, and monthly revenue goals while delivering outstanding customer service.
• Resolve customer issues and improve satisfaction by troubleshooting and training the team in troubleshooting techniques.
• Supervise, direct, and guide Doctor’s Technicians in diagnostic pre-testing, Local Mode and Digital Refraction, contact lens care, and execution of PEG clinical standards.
• Ensure training guidelines, procedures, protocols, certification requirements, and clinical standards developed by Physicians Eyecare Group are followed.
• Maintain accurate and detailed patient records while ensuring confidentiality and HIPAA compliance.
• Maintain store brand standards and perform basic housekeeping duties when needed.
• Coach and train Doctor Technicians and cross-trained team members in proper contact lens insertion and removal for new and existing wearers.
• Oversee protocols for patient contact lens orders and diagnostic contact lens trials.
• Maintain diagnostic lens inventory weekly or as needed.
• Support the store team and contribute to overall operational and sales goals, often acting as Manager on Duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree