Sales Manager (Optical Retail)

Stanton Optical•Greenville, NC

16d•Onsite

About The Position

The Sales Manager at Stanton Optical is the store’s sales leader, assisting the Brand Manager in supervising and executing action plans to drive sales performance and foster a positive, results-driven team atmosphere. The role includes supporting store operations, training and coaching associates, building a strong partnership with the Clinical team and Lab Staff, and gaining exposure to Senior Leadership. The position may frequently act as Manager on Duty and supports the Brand Manager in achieving store objectives. Stanton Optical is a full-service retail optical center focused on providing customer service and quality eyewear at affordable prices. Its parent company, Now Optics, describes its vision as modernizing the eye care experience for all people and its mission as making eye care easy. The company’s iCARE values are Integrity, Collaboration, Accountability, Respect, and Empowerment. The role drives personal and store sales goals while delivering outstanding customer service. It also supports recruiting and talent development, monitors performance reports, partners with Clinical services and Support Center teams, and helps ensure that lab production and customer orders meet promised delivery timelines. The work is performed at an on-site store location, with hours determined by business needs.

Requirements

At least one year of demonstrated leadership experience in a fast-paced retail environment.
Experience planning and implementing sales strategies and directing a sales team.
Ability to multitask, prioritize, and remain flexible as business needs change in a team environment.
Effective communication skills with a diverse group of people.
High school diploma or equivalent.
Passion for outstanding customer and patient care and willingness to share that passion with others.
Interest in learning, embracing, and fostering innovation among the team.
Ability to promote high work standards and empower others to take an entrepreneurial approach.
Schedule flexibility; work hours are determined by business needs.
Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

Optical experience.

Responsibilities

Drive sales to exceed personal and store goals while delivering an outstanding customer service experience.
Support Brand Manager duties, frequently acting as Manager on Duty.
Support store talent acquisition and development, including recruiting, working with the Recruiting Department, training new team members, and creating ongoing development plans for associates.
Build a strong partnership with Clinical services.
Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
Communicate effectively and build a strong partnership with the Support Center and Human Resources.
Ensure proper lab production to achieve “Now Service” and “Ready When Promised.”
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
Ensure brand standards are met in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
Track delivery-time commitments to patients and ensure full compliance with “Now Service” and “Ready When Promised.”
Perform other duties as assigned and required.

Benefits

Medical, dental, and prescription drug coverage for eligible employees.
Company-paid life and short-term disability coverage.
Free eyeglasses, including two pairs per year with no dollar limit for employees.
Identity theft protection.
Pet insurance.
Paid time off that increases with seniority.
Professional development and promotion opportunities.
Employee recognition programs.
Employee Assistance Program (EAP).
Friends and Family discounts on products.
Competitive variable compensation opportunities and sales commission.