Sales Manager (Optical Retail)

Stanton Optical•Tulsa, OK

1d•Onsite

About The Position

The Sales Manager is the store’s sales leader, assisting the Brand Manager with supervising and executing action plans to improve sales performance and create a positive, results-driven team atmosphere. The role supports store operations, trains and coaches associates, builds partnerships with the Clinical team and Lab Staff, and provides opportunities for exposure to senior leadership. The Sales Manager drives personal and store sales goals while delivering outstanding customer service. Frequently acting as Manager on Duty, the position supports talent acquisition and development, monitors staff performance and reports, partners with Clinical services, the Support Center, and Human Resources, and helps ensure accurate, timely lab production and customer orders. The role also carries out simple repairs and lens assembly work, maintains lab standards, and monitors delivery commitments.

Requirements

At least one year of demonstrated leadership experience in a fast-paced retail environment.
Experience planning and implementing sales strategies and directing a sales team.
Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Effective communication skills with a diverse group of people.
High school diploma or equivalent.
Schedule flexibility; work hours are determined by business needs.
Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

Optical experience.

Responsibilities

Drive sales to exceed personal and store goals while delivering an outstanding customer service experience.
Support Brand Manager duties, frequently acting as Manager on Duty.
Support store talent acquisition and development, including recruiting, training new team members, and creating ongoing development plans for associates.
Build strong partnerships with Clinical services.
Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
Communicate effectively and build strong partnerships with the Support Center and Human Resources.
Ensure proper lab production to meet “Now Service” and “Ready When Promised” commitments.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
Ensure customer orders are delivered accurately and on time.
Ensure brand standards are met in the lab and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
Track patient delivery-time commitments to ensure full compliance.
Perform other duties as assigned and required.