Sales Manager (Optical Retail)

Stanton Optical•Niagara Falls, NY

6d•Onsite

About The Position

The Sales Manager is the store’s sales leader, assisting the Brand Manager in supervising and executing action plans to drive sales performance and create a positive, results-driven team atmosphere. The role supports store operations, trains and coaches associates, partners with Clinical services and Lab Staff, and may frequently act as Manager on Duty. Stanton Optical offers training and career development intended to prepare the employee for future advancement, including exposure to Senior Leadership. Stanton Optical is a full-service retail optical center focused on providing customer service and quality eyewear at affordable prices. Team members are expected to support Now Optics’ vision of modernizing the eye care experience, mission of making eye care easy, and iCARE values: Integrity, Collaboration, Accountability, Respect, and Empowerment. The position is on-site in a store. Work hours are determined by business needs, and schedule flexibility is required. Eligible employees may receive medical, dental, and prescription drug coverage; company-paid life and short-term disability coverage; free eyeglasses; identity theft protection; pet insurance; paid time off that increases with seniority; professional development and promotion opportunities; employee recognition programs; an Employee Assistance Program; Friends and Family discounts; and competitive variable compensation and sales commissions.

Requirements

At least one year of demonstrated leadership experience in a fast-paced retail environment.
Experience planning and implementing sales strategies and directing a sales team.
Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Ability to communicate effectively with a diverse group of people.
High school diploma or equivalent.
Passion for outstanding customer and patient care, and eagerness to share that passion with others.
Ability to learn, embrace, and foster innovation among the team.
Ability to promote high work standards and empower others to take an entrepreneurial approach.
Schedule flexibility; work hours are determined by business needs.
Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

Optical experience.

Responsibilities

Drive sales to exceed personal and store goals while delivering an outstanding customer service experience.
Support Brand Manager duties and frequently act as Manager on Duty to help achieve store objectives.
Support talent acquisition and development, including recruiting, partnering with the Recruiting Department, training new team members, and creating ongoing development plans for associates.
Build strong partnerships with Clinical services.
Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
Communicate effectively and build strong partnerships with the Support Center and Human Resources.
Ensure lab production supports Now Service and Ready When Promised commitments.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyewear delivery.
Ensure brand standards are met in the lab area and notify management about equipment malfunctions, incomplete orders, incorrect lenses, and related issues.
Track delivery-time commitments to patients to ensure full compliance with Now Service and Ready When Promised.
Perform other duties as assigned and required.