Sales Manager (Optical Retail)

Stanton Optical•North Miami Beach, FL

2d•Onsite

About The Position

Stanton Optical is seeking a Sales Manager to lead sales performance and help create a positive, results-driven team atmosphere. The role supports the Brand Manager in supervising the store and executing action plans, and frequently acts as Manager on Duty. The Sales Manager supports store operations, trains and coaches associates, develops talent, and partners with the Clinical team and Lab Staff. The position offers training, ownership of responsibilities, and exposure to Senior Leadership. Stanton Optical is a full-service retail optical center focused on providing customer service and quality eyewear at affordable prices. Its parent company, Now Optics, describes its vision as modernizing the eye care experience for all people, its mission as making eye care easy, and its values as Integrity, Collaboration, Accountability, Respect, and Empowerment. The Sales Manager drives personal and store sales goals while delivering outstanding customer service. The role supports recruiting and associate development, reviews performance reports, coordinates with the Support Center and Human Resources, and helps ensure lab production and customer orders meet service and delivery commitments. It also includes performing basic customer repairs and lens assembly and maintaining lab standards.

Requirements

At least one year of demonstrated leadership experience in a fast-paced retail environment.
Experience planning and implementing sales strategies and directing a sales team.
Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Effective communication skills with a diverse group of people.
High school diploma or equivalent.
Passion for outstanding customer and patient care and willingness to share that passion with others.
Interest in learning, embracing, and fostering innovation among the team.
Ability to promote high work standards and empower others to have an entrepreneurial mentality.
Schedule flexibility; work hours are determined by business needs.
Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

Optical experience.

Responsibilities

Drive sales to exceed personal and store goals while delivering outstanding customer service.
Support Brand Manager duties, frequently acting as Manager on Duty.
Support store talent acquisition and development, including recruiting, training new team members, and creating ongoing development plans for associates.
Build strong partnerships with Clinical services.
Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
Communicate effectively and build strong partnerships with the Support Center and Human Resources.
Ensure proper lab production to meet “Now Service” and “Ready When Promised” commitments.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
Ensure customer orders are delivered accurately and on time.
Ensure brand standards are met in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
Track delivery time commitments to patients and ensure compliance with “Now Service” and “Ready When Promised” commitments.
Perform other duties as assigned and required.