Sales Manager (Optical Retail)

Stanton Optical • Jacksonville, FL

4d • Onsite

About The Position

The Sales Manager is the store’s sales leader, supporting the Brand Manager in supervising the team and executing action plans to improve sales performance while fostering a positive, results-driven atmosphere. The role offers training and career-development opportunities and involves supporting store operations, training and coaching associates, partnering with the Clinical team and Lab Staff, and interacting with Senior Leadership.

Stanton Optical is a full-service retail optical center focused on customer service and quality eyewear at affordable prices. Its parent company, Now Optics, describes its vision as modernizing the eye-care experience for all people and its mission as making eye care easy. The organization’s iCARE values are Integrity, Collaboration, Accountability, Respect, and Empowerment.

The position is based at an on-site store. The Sales Manager frequently acts as Manager on Duty and helps ensure strong sales, customer service, team development, effective store operations, and accurate, timely eyeglass orders. Work hours are determined by business needs, and schedule flexibility is expected.

Requirements

• At least one year of demonstrated leadership experience in a fast-paced retail environment.
• Experience planning and implementing sales strategies and directing a sales team.
• Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Ability to communicate effectively with a diverse group of people.
• High school diploma or equivalent.
• Passion for outstanding customer and patient care and willingness to share that commitment with others.
• Interest in learning and fostering innovation among the team.
• Ability to promote high work standards and empower others to have an entrepreneurial mentality.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

• Optical experience.

Responsibilities

• Drive sales to exceed personal and store goals while delivering outstanding customer service.
• Support the Brand Manager and frequently act as Manager on Duty to help achieve store objectives.
• Support store talent acquisition and development, including recruiting, coordinating with the Recruiting Department, training new team members, and creating ongoing development plans for associates.
• Build strong partnerships with Clinical services.
• Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving goals.
• Communicate effectively and build strong partnerships with the Support Center and Human Resources.
• Ensure proper lab production so that “Now Service” and “Ready When Promised” commitments are met.
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
• Ensure brand standards are met in the lab and notify management of equipment malfunctions, incomplete orders, incorrect lenses, and other issues.
• Track delivery-time commitments to patients and ensure compliance with “Now Service” and “Ready When Promised.”
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses; employees receive two pairs each year with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and family discounts on products.
• Competitive variable compensation opportunities and sales commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED