Sales Manager (Optical Retail)

Stanton Optical • Greensboro, NC

16h • Onsite

About The Position

The Sales Manager at Stanton Optical is the sales leader who assists the Brand Manager in supervising and executing action plans to drive sales performance and create a positive, results-driven team atmosphere. The role supports store operations, trains and coaches associates, and builds partnerships with the Clinical team and Lab Staff. It provides exposure to Senior Leadership and opportunities for career development.

The Sales Manager drives personal and store sales goals while delivering outstanding customer service. The position frequently supports the Brand Manager and acts as Manager on Duty, contributing to talent acquisition and development, sales performance analysis, clinical partnerships, and effective store and lab operations. The role also helps ensure orders are produced and delivered accurately and on time, and that lab standards are maintained.

Requirements

• At least one year of demonstrated leadership experience in a fast-paced retail environment.
• Experience planning and implementing sales strategies and directing a sales team.
• Ability to multitask, prioritize, and remain flexible as business needs change in a team environment.
• Effective communication skills with a diverse group of people.
• High school diploma or equivalent.
• Passion for outstanding customer and patient care and willingness to share that passion with others.
• Ability to learn, embrace, and foster innovation among the team.
• Ability to promote high work standards and empower others to have an entrepreneurial mentality.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

• Optical experience.

Responsibilities

• Drive sales to exceed personal and store goals while delivering an outstanding customer service experience.
• Support Brand Manager duties and frequently act as Manager on Duty.
• Support store talent acquisition and development, including recruiting, training new team members, and creating ongoing development plans for associates.
• Build strong partnerships with Clinical Services.
• Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
• Communicate effectively and build strong partnerships with the Support Center and Human Resources.
• Ensure proper lab production to meet “Now Service” and “Ready When Promised” commitments.
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
• Ensure customer orders are delivered accurately and on time.
• Maintain brand standards in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
• Track delivery-time commitments to patients to ensure 100% compliance with “Now Service” and “Ready When Promised.”
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses; employees receive two pairs annually with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on products.
• Competitive variable compensation opportunities and sales commission.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED