Optical Manager Jobs

About The Position

Requirements

• Must be licensed to work as an optician in the state and keep the license active and up to date.
• Demonstrated leadership capabilities, including managing or supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal, customer service, and organizational skills, with attention to detail.
• Open shift availability required.
• At least 18 years of age.

Nice To Haves

• Knowledge of optical products and business practices.
• High school diploma, college degree, and/or experience in big-box wholesale, retail, optical, or management.

Responsibilities

• Provide high-level Member service, answer incoming calls, schedule eye exams, communicate courteously, and address Member concerns.
• Assist Members with eyeglass adjustments, measurements, prescription readings using a lensometer, product-readiness notifications, transactions, and order paperwork.
• Manage, train, coach, and supervise Optical department team members, including supporting training, separations, promotion recommendations, and performance feedback.
• Ensure team members engage with Members in person and over the phone and follow applicable policies, procedures, and compliance requirements.
• Manage sales opening and closing procedures, accurately collect funds, and ensure payments are made at the point of service.
• Work toward sales and metric goals by educating patients about products and recommending products suited to their visual needs.
• Maintain a clean and organized Optical workstation and department, and uphold club policies and procedures.
• Communicate and follow up with the Club Manager and Regional Optical Manager regarding department performance, maintenance, team member performance, and doctor relations.
• Lead teams in meeting daily service, safety, and club standards; use business data and reporting to identify trends, opportunities, and process issues.
• Protect patient information and comply with privacy and confidential-information policies, including HIPAA.
• Perform other duties as assigned.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan, allowing eligible team members to purchase BJ’s common stock at a 15% discount.