Sales Manager (Pipeline)

Stanton Optical • Fuquay-Varina, NC

1d • Onsite

About The Position

The Sales Manager is the store’s sales leader, assisting the Brand (Store) Manager with supervising the team and executing action plans to improve sales performance and create a positive, results-driven atmosphere. The role supports store operations, trains and coaches associates, and builds partnerships with the Clinical team and Lab Staff, with exposure to Senior Leadership. The position is based at an on-site store location and reports to the Brand (Store) Manager. This is a pipeline posting for candidates interested in being contacted when a matching position opens.

The Sales Manager drives personal and store sales goals while delivering outstanding customer service. The role frequently supports Brand Manager duties and may act as Manager on Duty. Responsibilities also include supporting recruiting and associate development, reviewing performance reports, helping ensure lab production and order-delivery commitments, completing simple customer repairs and lens work, maintaining lab brand standards, and reporting equipment or order issues. The listed starting wage is $16.00 per hour, plus bonus and commissions; actual pay varies by state and store location.

Requirements

• At least one year of demonstrated leadership experience in a fast-paced retail environment.
• Experience planning and implementing sales strategies and directing a sales team.
• Ability to multitask, prioritize, and remain flexible as business needs change in a team environment.
• Effective communication skills with a diverse group of people.
• High school diploma or equivalent.
• Passion for outstanding customer and patient care and willingness to share that commitment with others.
• Interest in learning and fostering innovation among the team.
• Ability to promote high work standards and empower others to take an entrepreneurial approach.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

• Optical experience.

Responsibilities

• Drive sales to exceed personal and store goals while delivering an outstanding customer service experience.
• Support Brand Manager duties and frequently act as Manager on Duty.
• Support store talent acquisition and development, including recruiting, partnering with the Recruiting Department, training new team members, and creating ongoing development plans for associates.
• Build strong partnerships with Clinical services.
• Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
• Communicate effectively and build a strong partnership with the Support Center and Human Resources.
• Ensure proper lab production to achieve “Now Service” and “Ready When Promised” commitments.
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite delivery of eyeglasses.
• Ensure customer orders are delivered accurately and on time.
• Ensure brand standards are met in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
• Track delivery-time commitments to patients and ensure 100% compliance with “Now Service” and “Ready When Promised.”
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses, including two eyeglasses per year with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on products.
• Variable compensation opportunities and sales commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED