Assistant Manager - Optical

National Vision•Huntsville, TX

About The Position

America’s Best, part of National Vision, operates optical retail stores that combine eyewear and eye care. The Assistant Manager oversees daily operations of the eyeglass department, including personnel management and inventory control, and helps deliver a positive customer experience while supporting associates. The role works to achieve store profit, sales, and performance goals while ensuring efficient operations, compliance with company policies, and quality standards. The position also supports staffing, promotions, reporting, and the development and motivation of store associates.

Requirements

Optical sales experience.
Ability to lead, coach, and build associate relationships.
Understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills for planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

Supervising experience is preferred.

Responsibilities

Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
Oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met; review remakes and enforce policies to ensure compliance.
Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
Ensure store promotions, advertising, and visual merchandising are in place, and that associates and doctors know about current promotions.
Supervise and motivate Opticians and Contact Lens Sales associates, and in some stores the Receptionist; ensure timely completion of day-to-day functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
Motivate associates to exceed performance standards.