Assistant Manager - Optical

National Vision•Springfield, OR

About The Position

America’s Best, part of National Vision, is seeking an Assistant Manager - Optical to oversee the daily operations of the eyeglass department and help deliver a positive customer experience. The role supports store performance through sales and profit goal management, operational oversight, customer service, quality assurance, promotion execution, and associate supervision. The Assistant Manager also works with the General Manager on staffing and communicates with district and corporate leaders. Duties and work practices may vary in locations where state laws require specific licenses or credentials for certain responsibilities.

Requirements

Optical sales experience.
Proven ability to lead, coach, and build associate relationships.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills, including planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

Supervising experience.

Responsibilities

Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Promote outstanding customer service and ensure associates provide the same.
Ensure quality standards are met; review remakes and enforce applicable policies.
Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
Ensure store promotions, advertising, and visual merchandising are in place, and that associates and doctors know about current promotions.
Supervise and motivate Opticians and CL Sales associates, and in some stores the Receptionist, ensuring day-to-day functions are completed on time.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining staff.
Motivate associates to exceed performance standards.