Assistant Manager - Optical

National Vision•Salt Lake City, UT

About The Position

The Assistant Manager oversees daily store operations, supports and motivates the team, and helps ensure customers receive quality eye care and an exceptional shopping experience. The role works toward profit, sales, and performance goals while maintaining customer service and operational standards. It also supports staffing, hiring, associate development, store promotions, and coordination with the doctors associated with the store. Some duties and work practices may vary according to state licensing or credential requirements. Eyeglass World stores are closed every Sunday.

Requirements

Optical sales experience.
Proficient computer skills.
Proven ability to lead, coach, and build associate relationships.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Ability to present clear and concise information and respond to questions from managers, associates, and customers.
Strong organizational skills for planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

Supervising experience is preferred.

Responsibilities

Drive and achieve profit, sales, and performance goals according to National Vision standards.
Monitor sales results against budget.
Ensure store associates provide the highest level of customer service.
Maintain awareness of same-day service using the “Ready When Promised” production board.
Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
Develop and maintain working relationships with the doctor or doctors associated with the store, serving as a liaison between doctors and store personnel.
Ensure store promotions, advertising, and visual merchandising are in place and that associates and doctors know about current promotions.
Supervise and motivate Optician/Sales Associates and ensure timely completion of day-to-day functions.
Assist the General Manager with balancing staffing to store volume.
Assist with recruiting, selecting, and retaining a high-caliber staff.
Motivate associates to exceed performance standards.