Optical Manager Jobs

About The Position

Requirements

• At least 1 year of retail management experience or experience in a clinical leadership role.
• An associate’s degree or advanced certification beyond a high school diploma, or current enrollment in a comparable program.
• Strong communication skills and ability to work in a fast-paced team environment.
• Passion for exceptional customer and patient care, and willingness to mentor and train others.
• Flexibility to adapt to changing business and schedule requirements.
• Knowledge of MS Word, Google Docs, and other basic office tools.

Nice To Haves

• Optical or clinical experience is preferred but not required.

Responsibilities

• Greet patients, identify their needs, and explain available products and services to provide an easy and memorable experience.
• Drive sales to exceed personal and store daily, weekly, and monthly revenue goals while delivering outstanding customer service.
• Resolve customer issues and improve customer satisfaction by troubleshooting and training the team in troubleshooting techniques.
• Supervise, direct, and guide Doctor’s Technicians in diagnostic pre-testing, Local Mode and Digital Refraction, contact lens care, and execution of PEG clinical standards.
• Ensure Physicians Eyecare Group training guidelines, procedures, protocols, certification requirements, and clinical standards are followed.
• Maintain accurate and detailed patient records while ensuring confidentiality and HIPAA compliance.
• Maintain store brand standards, including performing basic housekeeping when necessary.
• Coach and train Doctor Technicians and cross-trained team members on proper contact lens insertion and removal for new and existing contact lens wearers.
• Oversee protocols for patient contact lens orders and diagnostic contact lens trials.
• Maintain diagnostic contact lens inventory weekly or as needed.
• Support store operational and sales goals, including acting as Manager on Duty when needed.