Licensed Optical Manager Full Time

BJ's Wholesale Club • Warrensville Heights, OH

2d • $30 • Onsite

About The Position

The Licensed Optical Manager performs all duties required of an optician in addition to managing, teaching, and coaching the optical team. The role provides high-quality member service, schedules eye exam appointments, supports members with eyeglass adjustments and measurements, reads prescriptions using a lensometer, handles orders and payments, and coordinates with the lab to ensure orders are processed promptly. The manager maintains the optical department and serves as a liaison between members, the lab, club leadership, and doctors.

The position leads department operations and team member development, including training, coaching, performance feedback, and recommending promotions or separations. It is accountable for service standards, privacy and confidentiality, sales and metric goals, opening and closing procedures, accurate funds and payments, and compliance with club policies. The manager uses business reporting to understand performance, identify trends and operational issues, and support department profitability. Regular, predictable, full attendance and open shift availability are required.

Requirements

• Must be licensed to work as an optician in the state and maintain an active, up-to-date license.
• Demonstrated leadership capabilities, including managing or supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal, customer service, and organizational skills, with attention to detail.
• Open shift availability.
• At least 18 years of age.

Nice To Haves

• Knowledge of optical products and business practices.
• High school diploma, college degree, and/or experience in big-box wholesale, retail, optical, or management.

Responsibilities

• Provide friendly, high-quality member service in person and over the phone, including answering calls and scheduling eye exam appointments.
• Assist members with eyeglass adjustments and measurements, read lens prescriptions using a lensometer, notify members when products are ready, and complete order paperwork.
• Handle money-related transactions and ensure accurate collection of funds and payment at the point of service.
• Educate patients about available products and recommend products that meet their visual needs to support sales and metric goals.
• Manage, supervise, train, coach, and provide feedback to optical department team members; recommend promotions and separations as appropriate.
• Ensure team members engage diligently with members in person and over the phone.
• Coordinate with the lab to ensure orders are processed promptly and communicate with the Club Manager and Regional Optical Manager about department performance, maintenance, team member performance, and doctor relations.
• Manage sales opening and closing procedures.
• Protect patient information and comply with HIPAA and company privacy and confidentiality policies.
• Maintain a clean, organized optical department and workstation and uphold club policies and procedures.
• Apply leadership practices to communicate expectations, support team engagement, build collaboration, address concerns, and deliver business results.
• Use business data and reporting to assess department and club performance, identify trends and opportunities, and address process breakdowns.
• Lead the team in meeting GOLD club standards, including stocking, planogram execution, accurate signage, cleanliness, and organization.
• Spend downtime engaging with members in front of Optical.
• Perform other duties as assigned.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan with the ability to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED