Optical Manager- Licensed

Boscov's•Toms River, NJ

About The Position

Boscov’s is seeking a Licensed Optical Manager to join its Optical team. The manager performs the duties of a dispensing optician while also overseeing department operations and staff. The role involves serving customers, scheduling and confirming appointments, reviewing insurance information, maintaining the department, and liaising with the lab to help ensure orders are processed on time. The manager partners with the Director of Optical Services, independent doctors, and Boscov’s store leadership to support business performance and associate development.

Requirements

Active, current license to work as an optician in the state where employed.
At least 2 years of retail management experience, with a drive for results and a track record of reaching goals.
High school diploma or GED equivalent.
Ability to supervise and mentor others to support customer satisfaction and sales.
Ability to use computer systems for sales, ordering, and timekeeping.
Strong customer service skills and the ability to understand patients’ needs.
Ability to resolve customer complaints tactfully and achieve positive outcomes.
Reliability and punctuality to maintain store hours and coverage.
Flexible availability, including Saturdays and special sales events.

Nice To Haves

Interest in fashion eyewear and an eye for style.

Responsibilities

Provide outstanding customer service, oversee appointment scheduling, answer incoming calls, and ensure customer interactions reflect Boscov’s standards.
Interpret prescriptions, take optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process orders from sale through delivery.
Lead, coach, and develop store associates to meet sales goals, provide excellent service, and maintain operational excellence.
Oversee daily operations, including scheduling, workflow, order management, inventory support, and customer communication about order status.
Process and verify third-party vision insurance benefits and claims accurately and in accordance with company procedures.
Follow company policies, state licensing requirements, HIPAA regulations, and confidentiality standards when handling patient information.
Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation.
Partner with the Director of Optical Services to drive business performance, address operational and maintenance needs, support associate development, and build relationships with independent doctors and store leadership.
Maintain a clean, organized, and visually appealing optical department.