Licensed Optical Manager - Woburn Village

Warby Parker • Woburn, MA

2d

About The Position

Warby Parker is seeking a highly skilled Optical Manager to join its in-house Optical team. The manager uses optical expertise and product knowledge to create positive customer experiences, leads and coaches the store’s Opticians, and consults with customers as needed. The role combines hands-on dispensing duties with team leadership, customer service, and support for store operations. The position reports to the Store Leader.

Requirements

• Licensed dispensing optician in states that require licensure, or ABO-certified optician in states without licensing requirements.
• At least 2 years in a management position.
• Strong leadership and mentoring skills, with the ability to model appropriate behavior, drive optical metrics, and follow strict optical standards.
• Professional and open-minded decision-making on behalf of the team.
• Passion for the eyewear and retail industries.
• Clear and effective communication skills, including the ability to explain technical terms to customers.
• Commitment to providing excellent service to customers and teammates.
• Detail-oriented, organized, and able to prioritize tasks and responsibilities in a fast-paced, changing environment.
• Not listed on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Help customers meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
• Inspect finished eyewear to ensure it meets optical standards and customer requirements.
• Explain prescription terminology and product offerings to customers.
• Manage and develop a team of Opticians through feedback, ongoing development conversations, and leading by example on the sales floor.
• Uphold service standards and implement retail experience programs that increase customer loyalty and engagement.
• Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
• Stay current with HR policies and procedures to support a productive and safe store culture, and use company resources to improve employee engagement and job satisfaction.
• Support store systems, inventory databases, and business operations.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• 401(k) retirement savings plan
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• Overtime pay for eligible non-exempt employees working more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed