Sales Manager - Woburn Village

Warby Parker • Woburn, MA

2d • Onsite

About The Position

Warby Parker is seeking a service-oriented Sales Manager to support Retail Advisors in creating excellent glasses-shopping experiences. The role engages with customers, contributes to process ideation and improvement, and participates in special projects. The Sales Manager helps shape and drive Warby Parker Retail while gaining exposure to strategic operations and learning from business and Retail leaders.

The position oversees day-to-day store operations and helps lead a team of 8–10 team members. It includes communicating the brand’s values and philosophy, supporting customers, managing inventory and schedules, opening and closing the store, and contributing to team performance, onboarding, and training. The Sales Manager is expected to foster an inclusive, service-minded workplace and consistently model excellent customer service.

Requirements

• Retail experience, including at least 1 year in a management position.
• Exceptional interpersonal skills.
• Managerial experience in sales or operations at a complex, customer-focused retailer.
• Self-starter with an entrepreneurial spirit.
• Eagerness to learn new skills.
• Upbeat and empathetic team player.
• Consistently driven to perform at a high level and help teammates reach their targets.
• Ability to bring positive, fun energy to the workplace, including when working long hours.
• Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Troubleshoot the point-of-sale system.
• Oversee store inventory management procedures.
• Develop processes that improve customer service and optimize shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead shift-start and end-of-day meetings, roundtables, and other meetings as needed.
• Direct a team of 8–10 team members and demonstrate excellent service.
• Help conduct team members’ biannual performance reviews with the Store Leader and Associate Store Leader.
• Assist with new-hire onboarding and ongoing training.
• Treat customers with respect and cultivate an inclusive, service-minded work culture.

Benefits

• Competitive base salary or hourly rate and variable compensation for eligible employees.
• Health insurance.
• Vision insurance.
• Dental insurance.
• Life and AD&D insurance.
• Paid sick leave.
• Paid holidays.
• Vacation days.
• Retirement savings plan (401(k)).
• Parental leave, including for non-birthing parents.
• Short-term disability.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support.
• Optical Education Reimbursement.
• Free eyewear.
• Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed