Licensed Optical Manager - Woburn Village

Warby Parker•Woburn, MA

3d•$37 - $45•Onsite

About The Position

Warby Parker is seeking a highly skilled Optical Manager to join its in-house Optical team at Woburn Village. The manager provides customers with knowledgeable, accurate eyewear service and helps ensure they feel confident about their glasses. The role combines hands-on optical work with coaching and management of the store’s Opticians. The manager reports to the Store Leader and helps create an encouraging, productive, and safe store environment while supporting customer loyalty, employee engagement, and store operations.

Requirements

Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states without licensing requirements.
Have at least 2 years of experience in a management position.
Be a strong leader and mentor who demonstrates model behavior, drives optical metrics, and adheres to strict optical standards.
Make decisions on behalf of the team with professionalism and open-mindedness.
Have a passion for the eyewear and retail industries.
Communicate clearly and effectively, including explaining technical terms in an understandable way to customers.
Be dedicated to exceeding expectations for customers and teammates.
Be detail-oriented, organized, and able to prioritize tasks and responsibilities in a fast-paced, changing environment.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Help customers meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Verify finished eyewear meets optical standards and customer requirements.
Explain prescription terminology and product offerings to customers.
Manage, coach, and develop a team of Opticians through feedback, development conversations, and leading by example on the floor.
Uphold exceptional customer service standards and implement retail experience programs that increase customer loyalty and engagement.
Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
Stay current with HR policies and procedures to promote a productive and safe store culture, and use company resources to support employee engagement and job satisfaction.
Support store systems, inventory databases, and business operations.
Drive optical metrics and adhere to strict optical standards.