Licensed Optical Supervisor - Woburn Village
About The Position
Warby Parker is seeking a Licensed Optical Supervisor to join its in-house optical team at Woburn Village. The role combines direct customer eyewear support with store operations and team leadership. As a keyholder, the supervisor helps open and close the store, supports internal operations, and fosters an upbeat, productive work environment for opticians and retail advisors. The supervisor assists customers with eyewear needs, takes and records measurements, adjusts and fits eyewear, checks finished eyewear against optical standards and customer requirements, and explains prescription terminology and product offerings. In partnership with store management, the supervisor leads and mentors the Optical team, including Optician Apprentice Program participants, and helps maintain store systems, inventory databases, and business operations. Warby Parker describes its mission as inspiring and impacting the world with vision, purpose, and style. The company aims to make exceptional vision care simple and accessible, and distributes a pair of glasses to someone in need through its Buy a Pair, Give a Pair program for every pair of glasses or sunglasses sold.
Requirements
- Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states that do not require licensing.
- Have 2 or more years of experience, including supervisor responsibilities.
- Be passionate about the eyewear and retail industries.
- Communicate clearly, effectively, and professionally, including explaining technical terms in accessible language.
- Be dedicated to providing exceptional service to customers and teammates.
- Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
- Be detail-oriented, calm under pressure, and capable of managing a wide range of responsibilities.
- Be open-minded and committed to continuous learning.
- Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Work directly with customers to meet their eyewear needs.
- Take and record measurements, adjust and fit eyewear accurately.
- Check finished eyewear against Warby Parker optical standards and customer requirements and requests.
- Explain prescription terminology and product offerings to customers.
- Ensure daily operational, service, and staff zoning procedures are carried out to Warby Parker standards.
- Support the store vision and sales by providing excellent service on the floor and serving as the main contact for customer and operational questions.
- Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants.
- Help maintain general store systems, inventory databases, and business operations.
- Foster and support a productive, positive employee culture.
- As a keyholder, help open and close the store.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life and AD&D insurance
- Paid sick leave
- Paid holidays
- Vacation days
- 401(k) retirement savings plan
- Parental leave, including for non-birthing parents
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement support
- Optical education reimbursement
- Free eyewear
- Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
