Licensed Optician - Woburn Village

Warby Parker • Woburn, MA

2d

About The Position

Warby Parker is seeking a skilled and enthusiastic Optician to join its in-house optical team. The role helps customers meet their eyewear needs by delivering knowledgeable, attentive service and helping them feel confident about their glasses. The Optician becomes an expert in the brand and its products, explains prescription terminology and product offerings, and helps customers select frames and lenses suited to their prescription, fit, style, and lifestyle. The role also contributes to team practices for sales and customer service and represents Warby Parker's values and mission.

Requirements

• Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states that do not require licensing.
• Be passionate about the eyewear and retail industries.
• Communicate clearly, effectively, and professionally, including explaining technical terms in an understandable way.
• Be dedicated to going above and beyond to make customers and teammates happy.
• Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
• Be extremely detail-oriented and capable of handling a wide range of responsibilities.
• Be open-minded, continually learning and challenging existing knowledge.
• Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Work directly with customers to help meet all of their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
• Check that finished eyewear meets optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Work with the team to ensure customers receive exceptional service.
• Help customers choose frames and lenses based on prescription needs, face fit, personal style, and lifestyle.
• Collaborate with the team to develop sales and customer-service best practices that can be implemented throughout the organization.
• Represent the brand and educate others about its values and mission.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• Retirement savings plan (401(k))
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed