Licensed Optical Supervisor - Woburn Village

Warby Parker • Woburn, MA

2d

About The Position

Warby Parker is seeking an Optical Supervisor to join its team of in-house optical professionals. The role combines customer-facing optical services with store leadership and operational responsibilities. The supervisor helps customers find eyewear that meets their needs, ensures accurate measurements and fitting, and confirms finished eyewear meets optical standards and customer requests.

As a store keyholder, the Optical Supervisor helps open and close the store, maintains internal operations, and helps create an upbeat, productive environment for opticians and retail advisors. The role works with store management to lead and mentor the Optical team, including participants in the Optician Apprentice Program.

Requirements

• Licensed dispensing optician in states that require a license, or ABO-certified optician in states without licensing requirements.
• At least 2 years of experience, including supervisor responsibilities.
• Strong communication skills, including the ability to explain technical terms clearly to customers.
• Customer- and team-oriented, with a commitment to going above and beyond.
• Able to adapt in a fast-paced, changing work environment.
• Detail-oriented, composed under pressure, and able to manage a wide range of responsibilities.
• Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Nice To Haves

• Passion for the eyewear and retail industries.
• Energetic, positive, open-minded, and committed to ongoing learning.

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear accurately.
• Check finished eyewear against optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Help open and close the store as a keyholder.
• Ensure operational, service, and staff zoning procedures are carried out to Warby Parker standards.
• Support the store vision and sales by providing excellent service and serving as a main contact for customer and operational questions.
• Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants.
• Maintain store systems, inventory databases, and business operations.
• Foster and support a productive, positive employee culture.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave.
• Paid holidays for full-time employees.
• Vacation days for full-time employees.
• Retirement savings plan (401(k)) for full-time employees.
• Parental leave, including for non-birthing parents.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support.
• Optical Education Reimbursement.
• Free eyewear.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed