Sales Manager - Woburn Village
About The Position
Warby Parker is seeking a service-oriented Sales Manager to support Retail Advisors and create excellent glasses-shopping experiences. The role engages with customers, contributes to process ideation and improvement, and participates in special projects. The Sales Manager helps shape and drive Warby Parker Retail while gaining exposure to strategic operations and working with business and Retail leaders. The role directs a team of 8–10 team members, demonstrates excellent customer service, and supports store operations, including inventory management, point-of-sale troubleshooting, scheduling, and opening and closing the store. It also includes leading shift meetings, supporting performance reviews, and assisting with onboarding and training. The Sales Manager is expected to foster an inclusive, service-minded workplace and treat customers respectfully.
Requirements
- At least 1 year of experience in a management position.
- Retail experience.
- Exceptional interpersonal skills.
- Managerial experience in sales or operations at a complex, customer-focused retailer.
- Self-starter with an entrepreneurial spirit.
- Eagerness to learn new skills.
- Upbeat and empathetic team player.
- Drive to perform at a high level and help teammates reach their targets.
- Ability to bring positive, fun energy to the workplace, including during long hours.
- Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker's values and brand philosophy to customers.
- Troubleshoot the point-of-sale system.
- Oversee the store's inventory management procedures.
- Develop processes that improve customer service and shopping experiences.
- Manage and implement daily zoning schedules.
- Open and close the store.
- Lead beginning-of-shift and end-of-day meetings, as well as roundtables and other meetings as needed.
- Direct a team of 8–10 team members and demonstrate excellent service.
- Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader.
- Assist with new-hire onboarding and ongoing training.
- Treat customers with respect and cultivate an inclusive, service-minded work culture.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life and AD&D insurance
- Paid sick leave
- Paid holidays
- Vacation days
- 401(k) retirement savings plan
- Parental leave
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement support
- Optical education reimbursement
- Free eyewear
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
