Licensed Optical Manager - Mosaic

Warby Parker•Fairfax, VA

17h•$32 - $39

About The Position

Warby Parker is hiring a Licensed Optical Manager to lead the store’s Opticians and deliver excellent customer experiences. The role combines hands-on optical work with team leadership. The manager helps customers meet their eyewear needs, takes and records measurements, adjusts and fits eyewear, checks finished products against optical standards and customer requests, and explains prescriptions and product offerings. The manager coaches and develops Opticians, sets an example on the sales floor, upholds service standards, and implements retail experience programs that support customer loyalty and engagement. Reporting to the Store Leader, the manager helps anticipate staffing needs and oversees Optician Apprentice Program participants. The role also supports a productive and safe store culture, general store systems, inventory databases, and business operations.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states that do not require licensing.
Have 2 or more years of experience in a management position.
Demonstrate strong leadership and mentoring skills, model behavior, ability to drive optical metrics, and adherence to strict optical standards.
Make decisions on behalf of the team with professionalism and open-mindedness.
Show passion for the eyewear and retail industries.
Communicate clearly and effectively, including explaining technical terms in ways customers can understand.
Be dedicated to exceeding expectations for customers and teammates.
Be detail-oriented, organized, and able to prioritize tasks and responsibilities in a fast-paced, changing work environment.
Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check finished eyewear against optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Manage Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor.
Uphold exceptional customer service standards and implement retail experience programs that increase customer loyalty and engagement.
Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
Stay up to date with HR policies and procedures to promote a productive, safe store culture and use company resources to support employee engagement and job satisfaction.
Support general store systems, inventory databases, and business operations.