Optical Manager- Licensed

Boscov’s • Woodbridge Township, NJ

3d

About The Position

Boscov’s is seeking a Licensed Optical Manager to join its Optical team. The manager performs the duties of a dispensing optician while overseeing daily operations and associates. The role involves serving customers, confirming appointments, reviewing insurance information, maintaining the department, and coordinating with the lab so orders are processed promptly. The Optical Manager also partners with the Director of Optical Services, independent doctors, and store leadership to support business performance, operations, and associate development.

Requirements

• Active, current license to work as an optician in the state where employed.
• At least 2 years of retail management experience and a proven record of achieving goals.
• High school diploma or GED equivalent.
• Ability to supervise and mentor others to support customer satisfaction and sales.
• Ability to use computer systems for sales, ordering, and timekeeping.
• Strong customer service skills and ability to understand patients’ needs.
• Ability to resolve customer complaints tactfully and achieve positive outcomes.
• Reliability and punctuality to maintain store hours and coverage.
• Flexibility in scheduling and availability to work Saturdays and special sales events.
• Ability to move throughout the department during the shift.

Nice To Haves

• Interest in fashion eyewear and an eye for style.

Responsibilities

• Deliver outstanding customer service, oversee appointment scheduling, answer incoming calls, and ensure customer interactions reflect Boscov’s standards.
• Interpret prescriptions, perform optical measurements, verify prescriptions with a lensometer, dispense eyewear, complete fittings and adjustments, and process customer orders through delivery.
• Lead, coach, and develop associates to achieve sales goals, provide excellent service, and maintain operational standards.
• Oversee daily operations, including scheduling, workflow, order management, inventory support, and customer updates on order status.
• Process and verify third-party vision insurance benefits and claims accurately and in accordance with company procedures.
• Comply with company policies, state licensing requirements, HIPAA regulations, and confidentiality standards when handling patient information.
• Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation.
• Partner with the Director of Optical Services to support business performance, operational and maintenance needs, associate development, and relationships with independent doctors and store leadership.
• Maintain a clean, organized, and visually appealing optical department.

Benefits

• Starting rate of $29.50 per hour, based on experience.
• Medical, dental, and vision benefits.
• Voluntary short-term and long-term disability insurance.
• Company-paid life insurance.
• 401(k) with company match.
• Weekly pay.
• Paid vacation.
• Employee discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED