Optical Manager- Licensed

Boscov's

2d

About The Position

Boscov’s is seeking a Licensed Optical Manager to join its Optical team. The role combines the duties of a dispensing optician with managerial responsibilities. The manager interacts with customers, oversees appointments and insurance information, maintains the optical department, and serves as a liaison between customers and the lab to help ensure orders are processed on time. The position also leads associates and oversees daily operations, customer service, sales performance, and compliance with company and licensing requirements.

Requirements

• Current, active license to work as an optician in the state where the position is located.
• At least 2 years of retail management experience, with a drive for results and a track record of meeting goals.
• High school diploma or GED equivalent.
• Ability to supervise and mentor others to support customer satisfaction and sales.
• Ability to use computer systems for sales, ordering, and timekeeping.
• Strong customer-service skills and the ability to understand patients’ needs.
• Ability to resolve customer complaints tactfully and achieve positive outcomes.
• Reliability and punctuality to maintain store hours and coverage.
• Flexibility in scheduling and availability to work Saturdays and special sales events.

Nice To Haves

• Interest in fashion eyewear and an eye for style.

Responsibilities

• Provide outstanding customer service, oversee appointment scheduling, answer incoming calls, and ensure customer interactions reflect Boscov’s standards.
• Interpret prescriptions, take optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process customer orders through delivery.
• Lead, coach, and develop store associates to achieve sales goals, provide excellent customer service, and maintain operational standards.
• Oversee daily operations, including scheduling, workflow, order management, inventory support, and timely customer communications about order status.
• Process and verify third-party vision insurance benefits and claims accurately and in accordance with company procedures.
• Comply with company policies, state licensing requirements, HIPAA regulations, and confidentiality standards when handling patient information.
• Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation.
• Partner with the Director of Optical Services to support business performance, operational and maintenance needs, associate development, and relationships with independent doctors and Boscov’s store leadership.
• Maintain a clean, organized, and visually appealing optical department that supports a positive customer experience and reflects Boscov’s brand standards.

Benefits

• Competitive compensation package; starting rate of $29.50 per hour based on experience.
• Medical, dental, and vision benefits.
• Voluntary short-term and long-term disability insurance.
• Company-paid life insurance.
• 401(k) with company match.
• Weekly pay.
• Paid vacation.
• Liberal employee discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED