Optical Manager- Licensed

Boscov's•Moorestown, NJ

About The Position

Boscov’s is seeking a Licensed Optical Manager to join its Optical team. The role combines the duties of a dispensing optician with managerial responsibilities in a fast-paced retail environment. The manager serves customers, oversees appointments and insurance information, maintains store operations, and acts as a liaison between customers and the lab to help ensure orders are processed on time. The position also involves leading associates, supporting sales and business performance, and maintaining an organized optical department that meets Boscov’s standards.

Requirements

Active, current license to work as an optician in the state where employed.
At least 2 years of retail management experience, with a record of reaching goals and a drive for results.
High school diploma or GED equivalent.
Strong skills in supervising and mentoring others to promote customer satisfaction and sales.
Ability to use computer systems for sales, ordering, and timekeeping.
Strong customer service skills and an ability to understand patients’ needs.
Ability to resolve customer complaints tactfully and achieve positive outcomes.
Reliability and punctuality to support store hours and coverage.
Flexibility in scheduling and availability to work Saturdays and special sales events.

Nice To Haves

Interest in fashion eyewear and an eye for style.

Responsibilities

Provide outstanding customer service, oversee appointment scheduling, answer incoming calls, and ensure positive customer interactions.
Interpret prescriptions, take optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process orders through delivery.
Lead, coach, and develop store associates to support sales goals, customer service, and operational excellence.
Oversee daily operations, including scheduling, workflow, order management, inventory support, and customer communication about order status.
Process and verify third-party vision insurance benefits and claims accurately and in accordance with company procedures.
Follow company policies, state licensing requirements, HIPAA regulations, and confidentiality standards when handling patient information.
Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation.
Partner with the Director of Optical Services on business performance, operational and maintenance needs, associate development, and relationships with independent doctors and Boscov’s store leadership.
Maintain a clean, organized, and visually appealing optical department that reflects Boscov’s brand standards.