Optical Manager, Licensed – Sam’s Club

Walmart • Davenport, FL

1d • Onsite

About The Position

The Optical Manager, Licensed leads the optical department’s sales, merchandising, service delivery, technical operations, compliance, and team development at Sam’s Club. The manager forecasts sales, aligns assortments with member needs and local conditions, monitors competitors and pricing, uses sales data to improve revenue, and leads community outreach to promote optical services and build local relationships.

The role sets service standards and oversees eyewear and contact lens consultations, measurements, fittings, adjustments, repairs, inspections, order processing, and contact lens education under applicable optometric supervision. It ensures accurate records, member confidentiality, HIPAA and safety compliance, equipment readiness and calibration, and quality assurance. The manager coordinates with labs, suppliers, and optometrists to resolve order issues and non-adapt cases, and supports optometric services through appointment scheduling, pre-testing workflows, documentation, and payment collection as applicable.

The manager hires, trains, coaches, and develops the optical team; assigns work to support effective operations; supports licensure and certification pathways; and ensures apprentice opticians have sponsorship as required by state law. The role also oversees inventory, shrink prevention, receiving, asset protection, operational reporting, audits, and corrective actions. It models company policies and values, builds stakeholder partnerships, and contributes to business solutions and continuous improvement.

Requirements

• Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience.
• As required by state regulations, maintain an NPI number and active state licensure.
• As required by state regulations, register and maintain Optician in Charge status.
• Maintain active state licensure and/or registration, including meeting continuing education requirements.

Nice To Haves

• Experience in optical services or retail operations.
• Experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
• Experience with insurance processing and electronic health records.

Responsibilities

• Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecast sales trends and align product assortments with member needs, community demographics, and local economic patterns.
• Monitor competitive pricing and use sales data to refine strategies, merchandising, and revenue performance.
• Encourage team engagement and build stakeholder connections to strengthen departmental visibility and impact.
• Lead community outreach and represent the optical department in community programs and internal business initiatives.
• Set service standards and ensure prompt, accurate resolution of member inquiries and concerns.
• Lead eyewear and contact lens consultations, measurements, fittings, adjustments, repairs, inspections, and member education under applicable optometric supervision.
• Maintain confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
• Manage quality assurance, complex optical issues, equipment calibration, cleanliness, and readiness under applicable optometric supervision.
• Hire, train, coach, develop, and recognize optical team members; manage performance and foster an inclusive, accountable culture.
• Assign duties to optimize workflow and operational excellence; support certification and licensure pathways and timely credential renewals.
• Ensure apprentice opticians have sponsorship in accordance with state requirements and provide development pathways.
• Oversee optical measurements, including pupillary distance, position of wear, and multifocal or progressive lens parameters, and ensure consistent use of manual and digital tools under applicable optometric supervision.
• Ensure high-quality frame adjustments, repairs, and final eyewear inspections, including prism verification, under applicable optometric supervision.
• Lead troubleshooting for non-adapt cases and coordinate with labs, suppliers, and optometrists on job status, product updates, and corrective actions.
• Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance protocols under applicable optometric supervision.
• Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements.
• Support optometric services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services as applicable.
• Promote optical technologies that improve accuracy, efficiency, and member experience.
• Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
• Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality reviews, and maintenance of equipment and work areas.
• Prepare, review, and use operational reports to guide decisions and align with organizational goals.
• Build stakeholder partnerships, identify business needs, implement business processes, monitor results, and adapt to competing demands and organizational changes.
• Model company policies, ethics, integrity, and values; support a respectful, inclusive workplace and mentor and recognize team members.
• Put customers and members first, make decisions using reliable information, and pursue learning and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, including vacation, sick leave, holidays, parental leave, family care leave, bereavement, jury duty, and voting leave, subject to job classification and eligibility.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree