Optical Manager, Licensed – Sam’s Club

Walmart•Davenport, FL

4d•$37 - $49•Onsite

About The Position

The Optical Manager leads the optical department at Sam’s Club, overseeing sales growth, merchandising, pricing, inventory, community outreach, member service, optical operations, compliance, and team development. The role uses sales trends, operational reports, member needs, community demographics, and competitive information to guide product assortments, merchandising decisions, and action plans. It represents the optical department in community programs and cross-functional initiatives and builds relationships with members and stakeholders. The manager leads eyewear and contact lens consultations and oversees measurements, fittings, adjustments, repairs, inspections, order processing, trial lens inventory, equipment readiness, and troubleshooting under applicable optometric supervision. The role also supports contracted optometric services through appointment scheduling, pre-testing, contact lens documentation, and payment collection. It maintains accurate and confidential records, including compliance with HIPAA, optical regulations, company policies, and safety protocols. The position hires, trains, coaches, and develops the optical team; assigns work to support effective workflow; encourages credential advancement; and ensures license renewals and apprentice sponsorship as required. It monitors quality assurance, inventory protection, shrink prevention, equipment maintenance, and audit readiness, implementing corrective actions and promoting technologies that improve accuracy, efficiency, and member experience. The manager models company values and ethics, supports business solutions and continuous improvement, and helps the team meet customer and business needs. The hourly wage range is $37.00–$49.00. Premiums of $0.35–$3.00 per hour may apply in specified circumstances. Benefits include medical, vision, and dental coverage; 401(k), stock purchase, and company-paid life insurance; paid time off and various leave benefits; disability coverage; company discounts; adoption and surrogacy expense reimbursement; and the Live Better U education benefit, subject to eligibility and plan terms.

Requirements

Completion of 2 or more years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience, including 1 year of optical experience.
As required by state regulations, maintain an NPI number and active state licensure.
As required by state regulations, register and maintain Optician in Charge status.
Maintain active state licensure and/or registration, including meeting continuing education requirements.

Nice To Haves

Experience in optical services or retail operations.
Experience supervising 5 or more direct reports with responsibility for performance management, mentoring, hiring, and firing.
Experience with insurance processing and electronic health records.

Responsibilities

Lead department sales growth through merchandising, pricing accuracy, inventory oversight, and seasonal execution.
Forecast sales trends and align product assortments with member needs, community demographics, and local economic patterns.
Monitor competitive pricing and use sales data to refine merchandising strategies and improve revenue performance.
Promote optical services through community outreach and represent the department in community programs and internal business initiatives.
Set and uphold service standards and resolve member inquiries and concerns promptly and accurately.
Lead eyewear and contact lens consultations and oversee measurements, fittings, adjustments, contact lens education, and related services under applicable optometric supervision.
Maintain confidentiality and accurate, compliant documentation, including HIPAA and safety protocols.
Manage quality assurance, complex optical issue resolution, equipment calibration, cleanliness, and readiness under applicable optometric supervision.
Hire, train, coach, develop, and recognize team members; manage performance and assign duties to optimize workflow.
Support certification and licensure pathways, ensure timely credential renewals, and provide apprentice opticians with sponsorship as required by state regulations.
Oversee accurate optical measurements, frame adjustments, repairs, final inspections, prism verification, and troubleshooting of non-adapt cases under applicable optometric supervision.
Coordinate with laboratories, suppliers, and optometrists regarding job status, product updates, and corrective actions.
Direct eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance protocols under applicable optometric supervision.
Monitor equipment performance, guide troubleshooting, and coordinate repairs or replacements.
Support optometric services by overseeing appointment scheduling, pre-testing, contact lens insertion and removal documentation, and payment collection for doctor or telehealth services as applicable.
Promote optical technologies that improve accuracy, efficiency, and member experience.
Ensure compliance with HIPAA, optical regulations, company policies, and safety protocols; analyze reports, identify gaps, and implement corrective actions.
Manage shrink prevention, stock levels, receiving procedures, inventory protection, asset protection, quality assurance reviews, and work-area and equipment maintenance.
Prepare, review, and use operational reports to guide decisions and align work with organizational goals.
Build stakeholder relationships, identify business needs, implement business processes and solutions, monitor results, and adapt to changing priorities.
Model company policies, mission, values, ethics, and integrity, and foster an inclusive, collaborative, accountable, and continuously improving team culture.
Demonstrate and apply current expertise, provide advice and guidance, and support others in using information and best practices.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or paid protected time off, which may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability coverage.
Company discounts and Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Potential hourly premiums based on schedule, facility, season, or specific work performed.