Optician, Licensed – Sam’s Club

Walmart • Davenport, FL

3d • $33 - $41 • Onsite

About The Position

The Licensed Optician at Sam’s Club provides member service and promotes health and wellness services while supporting the Optical area’s sales floor, merchandise, and operations. The role educates members on eyewear use and care, supports contact lens insertion and removal, and assists with product choices, measurements, adjustments, repairs, orders, prescription verification, and eyewear dispensing. It performs accurate pupillary distance and position-of-wear measurements for multiple lens types, final eyewear inspections including compound prism verification, and troubleshooting of non-adapt issues. The position also coordinates with laboratories and optometrists about order status, product updates, and expired-lens reorders; monitors trial lens inventory; and maintains optical equipment calibration and cleanliness, coordinating repairs as needed.

As applicable, and under the guidance of a contracted or associate Optometrist, the role schedules appointments, performs pre-testing, records results, supports optometric services, and collects payments for doctor or telehealth services. It processes visits, maintains records in compliance with HIPAA and company procedures, and handles applicable insurance claims, payments, and chargebacks. The Licensed Optician may supervise, train, and sponsor associates as required, complete required training and continuing education, maintain licensure and applicable NPI registration, and participate in team leadership and development. The role also supports company policies, ethics, compliance, and continuous improvement while modeling the company’s values.

Requirements

• High school diploma, GED, or equivalent, unless state-specific regulations require advanced education.
• As required by state regulations, register and maintain Optician in Charge status.
• Meet continuing education requirements for state licensure or certifications.
• Maintain active state licensure and/or registration.
• Maintain active ABO and/or NCLE certifications through the American Board of Opticianry and National Contact Lens Examiners.
• Be eligible and willing to sponsor Apprentice Optical Technicians as required by state regulations.
• As required by state regulations, maintain an NPI number and licensure.

Nice To Haves

• Associate’s degree in opticianry, healthcare, or a related field and three years of experience in optical service, or four years of experience in healthcare, optical services, or retail operations.
• Experience with insurance processing and electronic health records.

Responsibilities

• Provide member service by acknowledging members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.
• Promote and educate members about health and wellness services.
• Maintain merchandise presentation by stocking, setting up, cleaning, and organizing displays; removing damaged goods; signing and pricing merchandise; and securing fragile or high-shrink products.
• Maintain the Optical sales floor, handle claims and returns, zone and organize merchandise, and identify shrink and damages.
• Receive and stock Optical merchandise, maintain the Optical area, use equipment appropriately, and complete required paperwork, logs, and documentation.
• Where applicable, receive, audit, and maintain hearing aid inventory and process sales and refunds through POS systems.
• Operate registers and related hardware and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
• Educate members on eyewear use and care and support contact lens insertions, removals, and hygiene guidance.
• Sell Optical products and services; assist with purchasing decisions; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and identify and verify prescription information.
• Measure pupillary distance and position of wear for different lens types using manual and digital systems.
• Perform frame adjustments and repairs and complete final eyewear inspections, including compound prism verification.
• Troubleshoot member non-adapt issues and communicate with laboratories and optometrists about job status, product updates, and expired-lens reorders.
• Process optical eyewear and contact lens orders, monitor trial lens inventory, and ensure optical equipment is calibrated and clean.
• Troubleshoot equipment failures and coordinate repairs.
• As applicable and under Optometrist guidance, schedule patient appointments, perform pre-testing, record results, and support optometric services.
• Collect payments for doctor and telehealth services; schedule and confirm member appointments and process visits in accordance with company policies and applicable laws.
• Maintain and file records in compliance with HIPAA and company procedures.
• Where applicable, request, review, and process insurance claims and payments for doctor services and optometric support services, as well as claims, payments, and chargebacks for eye care materials.
• Supervise, train, and provide state-registered sponsorship for unlicensed associates and, where applicable, licensed associates as a preceptor for associates in company-funded education programs.
• Complete assigned virtual and hands-on training, including training needed to acquire and maintain certifications and licensure.
• Maintain NPI registration where applicable and maintain advanced knowledge of eye anatomy and diagnostic testing.
• Participate in continuing education and internal development opportunities and meet state board requirements to maintain active licensure without lapse.
• Lead and participate in teams by sharing resources and information, determining customer needs and priorities, coordinating work, supporting quality and timelines, and helping others adapt to change.
• Develop, communicate, and implement processes and practices by collaborating with stakeholders, analyzing information, monitoring results, and identifying improvement opportunities.
• Promote and support compliance with company policies, procedures, ethics, and integrity standards; guide others in applying them and assist management with addressing compliance issues.
• Model the company’s values by respecting individual differences, acting with integrity, serving customers and members, and striving for excellence.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit for eligible full-time and part-time associates, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED