(USA) Optician, Licensed – Sam’s Club

Walmart•Brunswick, GA

21h•$34 - $42•Onsite

About The Position

The Licensed Optician provides member service and promotes health and wellness services at Sam’s Club. The role supports members with eyewear and contact lens purchases, explains eyewear use and care, assists with contact lens insertion and removal, and provides hygiene guidance. It includes measuring, adjusting, repairing, and inspecting frames and lenses; completing eyewear and contact lens orders; verifying prescriptions; measuring pupillary distance and position of wear for different lens types; troubleshooting non-adapt issues; and coordinating with laboratories and optometrists about order status, product updates, and expired lens reorders. The position processes optical orders, monitors trial lens inventory, and maintains the calibration and cleanliness of optical equipment. It also involves troubleshooting equipment failures and coordinating repairs. Where applicable, and under the guidance of a contracted or associate Optometrist, the optician schedules appointments, conducts pre-testing, and records results. The role may process payments and insurance claims related to doctor services and eye care materials, maintain records in compliance with HIPAA and company procedures, and support optometric services and technology. Additional duties include maintaining Optical-area merchandise and inventory, operating point-of-sale hardware, processing purchases, returns, refunds, and exchanges, and completing required documentation. The Licensed Optician supervises, trains, and sponsors associates as permitted by state regulations; maintains required licensure, certifications, and NPI registration where applicable; and participates in continuing education and development. The role also leads and supports teams, contributes to improved business processes, and promotes compliance with company policies, procedures, and standards of ethics and integrity. The position is based at the Sam’s Club location at 10100 Canal Crossing, Brunswick, Georgia. The hourly wage range is $33.50 to $41.50; premiums may also apply in certain circumstances. The actual hourly rate will meet or exceed the applicable local minimum wage. Sam’s Club describes its workplace as drug-free and maintains a no-tolerance policy for illegal drugs and alcohol on the job.

Requirements

As required by state regulations, register and maintain Optician in Charge status.
Meet continuing education requirements for state licensure or certifications.
Maintain active state licensure and/or registration.
Maintain active ABO and/or NCLE certifications through the American Board of Opticianry and National Contact Lens Examiners.
Be eligible and willing to sponsor Apprentice Optical Technicians as required by state regulations.
High school diploma, GED, or equivalent, unless state-specific regulations require advanced education.
As required by state regulations, maintain an NPI number and licensure.

Nice To Haves

Associate’s degree in opticianry, healthcare, or a related field and three years of experience in optical service, or four years of experience in healthcare, optical services, or retail operations.
Experience with insurance processing and electronic health records.

Responsibilities

Provide member service, identify member needs, assist with purchasing decisions, resolve issues, and promote company products and services.
Promote and educate members about health and wellness services.
Maintain Optical-area merchandise presentation, including stocking, organizing, pricing, signage, and handling damaged or high-shrink goods.
Maintain the Optical sales floor, process claims and returns, receive and stock merchandise, and complete required paperwork and logs.
Where applicable, receive and maintain hearing aid inventory and process related sales and refunds through POS systems.
Operate registers and related hardware, and process purchases, payments, returns, refunds, and exchanges according to applicable procedures.
Educate members on eyewear use and care and support contact lens insertion, removal, and hygiene guidance.
Sell optical products and services; measure, adjust, and repair frames and lenses; complete eyewear and contact lens orders; and verify prescription information.
Measure pupillary distance and position of wear for different lens types using manual and digital systems.
Perform final eyewear inspections, including compound prism verification, and troubleshoot member non-adapt issues.
Communicate with laboratories and optometrists about job status, product updates, and expired lens reorders.
Process eyewear and contact lens orders, monitor trial lens inventory, and maintain optical equipment calibration and cleanliness.
Troubleshoot optical equipment failures and coordinate repairs.
Where applicable and under an Optometrist’s guidance, schedule patient appointments, conduct pre-testing, and record results.
Collect payments for doctor and telehealth services and schedule and confirm member visits in accordance with applicable policies and laws.
Maintain and file records in accordance with HIPAA and company procedures.
Where applicable, request, review, and process insurance claims, payments, and chargebacks for doctor services and eye care materials.
Supervise and train associates and provide state-registered sponsorship or preceptorship where applicable.
Complete assigned virtual and hands-on training needed to obtain and maintain required certifications and licensure.
Maintain applicable NPI registration and state licensure, meet continuing education requirements, and avoid lapses in licensure.
Participate in continuing education and internal development opportunities.
Lead and participate in teams by coordinating work, sharing resources and information, supporting quality and timelines, and helping others adapt to change.
Develop and implement processes and practices with business partners, monitor results, and identify improvement opportunities.
Demonstrate and support compliance with company policies, procedures, and standards of ethics and integrity.
Support an inclusive and collaborative workplace, mentor others, serve members, and pursue continuous improvement.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase benefit
Company-paid life insurance
Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs
Performance-based bonus awards