Optical Manager, Licensed – Sam’s Club

Walmart • Franklin, TN

3d • $40 - $52 • Onsite

About The Position

The Optical Manager, Licensed is responsible for leading department sales growth through effective merchandising, pricing accuracy, inventory oversight, and seasonal execution. This role involves forecasting sales trends, aligning product assortments with member needs, and monitoring competitive pricing to achieve financial targets. The manager will use sales data to identify opportunities and drive revenue performance. They will also lead community outreach efforts to promote optical services and strengthen local relationships, representing the optical department in community programs and internal business initiatives. The position requires upholding high service standards, leading eyewear and contact lens consultations, and overseeing precise eyewear measurements, fittings, adjustments, and contact lens education. Ensuring the confidentiality of member information, maintaining accurate documentation, and managing quality assurance processes are also key responsibilities. The manager will lead, coach, and develop the optical team through hiring, training, performance management, and recognition, fostering a collaborative and inclusive culture. Strategic assignment of duties, support for certification and licensure pathways, and ensuring apprentice opticians have sponsorship are crucial. The role involves overseeing the accuracy of optical measurements, ensuring high-quality execution of frame adjustments and repairs, and leading troubleshooting efforts for non-adapt cases. Directing eyewear and contact lens order processing, trial lens inventory control, and equipment maintenance are also part of the role. The manager will support OD services by overseeing appointment scheduling, pre-testing procedures, and payment collection. Promoting the utilization of new optical technologies to improve accuracy and efficiency is expected. Ensuring compliance with HIPAA, optical regulations, company policies, and safety protocols, and analyzing operational reports to implement corrective actions are essential. The manager will also manage shrink prevention, maintain stock levels, and enforce receiving procedures. Finally, the role involves representing the optical department in cross-functional collaborations and demonstrating up-to-date expertise to provide business solutions and support company values.

Requirements

• Completion of 2 or more years of college.
• 1 year's retail experience and 1 year's supervisory experience.
• 2 years' general work experience, including 1 year's optical experience.
• As required by state regulations, maintain NPI number and active state licensure.
• As required by state regulations, register and maintain Optician in Charge status.
• Maintain active state licensure and/or registration, including meeting continuing education requirements.

Nice To Haves

• Experience in optical services or retail operations.
• Experience supervising 5 or more direct reports with responsibility for performance management, mentoring, hiring, and firing.
• Experience with insurance processing and electronic health records.

Responsibilities

• Leads department sales growth through effective merchandising, pricing accuracy, inventory oversight, and seasonal execution.
• Forecasts sales trends and aligns product assortments with member needs, community demographics, and local economic patterns.
• Monitors competitive pricing and adjusts strategies to strengthen market relevance and achieve financial targets.
• Uses sales data to identify opportunities, refine merchandising tactics, and drive continuous improvement in revenue performance.
• Encourages team engagement in club and builds connections with stakeholders to enhance departmental visibility and long-term impact.
• Leads community outreach efforts to promote optical services, expand brand presence, and strengthen local relationships.
• Represents the optical department in both community programs and internal business initiatives that support organizational goals.
• Sets and upholds high service standards to ensure prompt, accurate resolution of member inquiries and concerns.
• Leads eyewear and contact lens consultations, ensuring members receive clear guidance on product options and visual solutions under applicable optometric supervision.
• Oversees precise eyewear measurements, fittings, adjustments, and contact lens education, maintaining safety and accuracy under applicable optometric supervision.
• Ensures the confidentiality of member information and maintains accurate, compliant documentation, including HIPAA and safety protocols.
• Manages quality assurance processes, resolves complex optical issues under applicable optometric supervision, and maintains equipment calibration, cleanliness, and readiness.
• Leads, coaches, and develops the optical team through hiring, training, performance management, and recognition.
• Fosters a collaborative and inclusive culture grounded in accountability, engagement, and continuous development.
• Assigns duties strategically to optimize workflow, elevate skills, and ensure operational excellence.
• Supports certification and licensure pathways, encourages skill advancement, and ensures the timely renewal of credentials.
• Ensures apprentice opticians have sponsorship in accordance with state requirements and provides clear development pathways.
• Oversees the accuracy of all optical measurements, including pupillary distance, position of wear, and multifocal/progressive lens parameters under applicable optometric supervision.
• Ensures the consistent use of manual and digital tools.
• Ensures the high-quality execution of frame adjustments, repairs, and final eyewear inspections (including prism verification) under applicable optometric supervision.
• Leads troubleshooting efforts for non-adapt cases, under applicable optometric supervision, and coordinates communication with labs, suppliers, and optometrists regarding job status, product updates, and corrective actions.
• Directs eyewear and contact lens order processing, trial lens inventory control, and adherence to equipment calibration and maintenance protocols under applicable optometric supervision.
• Monitors equipment performance, guides troubleshooting, and coordinates repairs or replacements to maintain uninterrupted clinical operations.
• Supports OD services by overseeing appointment scheduling workflows, pre-testing procedures, contact lens insertion and removal documentation accuracy, and payment collection for doctor or telehealth services as applicable under contracted optometric services.
• Promotes the utilization of new and existing optical technologies to improve accuracy, efficiency, and member experience.
• Ensures compliance with HIPAA, optical regulations, company policies, and safety protocols, setting clear expectations for the team.
• Analyzes operational and performance reports, identifies gaps, and implements corrective actions to maintain audit-ready standards.
• Manages shrink prevention efforts, maintains appropriate stock levels, and enforces receiving procedures and inventory protection protocols.
• Oversees asset protection activities, quality assurance reviews, and the proper maintenance of optical equipment and work areas.
• Prepares, reviews, and uses operational reports to guide decision-making and ensure alignment with organizational goals.
• Represents the optical department in cross-functional collaborations supporting broader business objectives.
• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
• Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
• Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
• Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing and mentoring others; recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
• Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree